Spa Therapist

SUMMARY:
Position Overview
The Spa Therapist is responsible for delivering professional spa and wellness treatments that provide guests with a luxurious, relaxing, and memorable experience. The role requires excellent technical skills, exceptional customer service, and a passion for health, beauty, and wellness while maintaining the highest standards expected in a 5-star game lodge.
Key Duties & Responsibilities
Guest Services

• Welcome guests warmly and conduct professional consultations prior to treatments.
• Recommend suitable treatments based on guests' needs and preferences.
• Deliver exceptional, personalised service throughout the guest experience.
• Ensure guest comfort, privacy, and confidentiality at all times.
• Handle guest enquiries and concerns professionally.
• Encourage repeat business through outstanding service and relationship building.
• Promote wellness experiences that complement the safari lodge environment.

• Perform a wide range of professional treatments, including:
• Full body massages
• Back, neck and shoulder massages
• Hot stone massage
• Aromatherapy treatments
• Deep tissue massage
• Swedish massage
• Reflexology (if qualified)
• Facials
• Manicures and pedicures
• Body exfoliation and wraps
• Waxing
• Tinting (where qualified)
• Ensure treatments are performed according to established protocols and guest preferences.
• Adapt treatments where appropriate while maintaining safety and professional standards.

• Recommend retail skincare and wellness products suited to guests' needs.
• Meet individual and team retail sales targets.
• Educate guests on home-care routines and product benefits.
• Promote spa packages and additional treatments.

• Prepare treatment rooms before each appointment.
• Ensure treatment rooms are clean, organised, and welcoming.
• Maintain all spa equipment and report maintenance issues promptly.
• Ensure adequate supplies of towels, linen, and treatment products.
• Assist with daily opening and closing procedures.
• Follow all Standard Operating Procedures (SOPs).

• Maintain exceptional hygiene and sanitation standards.
• Sterilise equipment according to health regulations.
• Replace linen between every guest.
• Dispose of waste safely and correctly.
• Follow infection control and health and safety procedures.
• Ensure compliance with Occupational Health and Safety requirements.

• Accurately complete treatment consultation forms and guest records.
• Maintain confidentiality of guest information.
• Process appointments and payments where required.
• Assist with stock counts and inventory control.
• Report product shortages to the Spa Manager.

• Work closely with the Spa Manager and other therapists.
• Support lodge operations during busy periods where appropriate.
• Attend staff meetings and ongoing training sessions.
• Maintain excellent communication with reception and guest services teams.
• Assist in creating a positive and professional working environment.

POSITION INFO:
Minimum Qualifications

• National or International qualification in Beauty Therapy, Somatology or Spa Therapy.
• Recognised qualifications such as:
• ITEC
• CIDESCO
• CIBTAC
• SAAHSP
• Diploma in Somatology or equivalent
• First Aid Certificate (advantageous).

• Minimum 2–3 years' experience as a Spa Therapist in a luxury spa, hotel, resort, or 5-star game lodge.
• Experience in performing a wide range of spa and beauty treatments.
• Retail sales experience within a spa environment.
• Experience working with premium skincare brands is advantageous.
• Previous luxury hospitality experience is preferred