Warranty Clerk

Recruiter:

Sydsen

Job Ref:

DT000449/WS

Date posted:

Monday, May 12, 2025

Location:

West Rand , South Africa

SUMMARY:
Summary
We are seeking a very well-organized, dedicated and detail-oriented Warranty Clerk to join a service team for the motor industry. This role involves managing warranty claims, maintaining records, and supporting the Workshop Manager to ensure all warranty processes are executed smoothly.

POSITION INFO:
Duties & Responsibilities

Process and manage warranty claims according to manufacturer guidelines.
Invoice and cost job cards daily to ensure accurate record-keeping.
Maintain warranty parts and ensure proper documentation.
Submit goodwill claims for customer repairs outside standard warranty parameters.
Prepare and manage weekend and month-end reports.
Track and update daily "work in progress" summaries for the service team.
Communicate effectively with head office, internal departments, and external stakeholders.
Occasionally provide relief for the service advisor when needed.
Comply with all company service department procedures and quality standards.
Perform additional duties as assigned by management.

Desired Experience & Qualification

Education: Matric (high school diploma) or higher qualification.
Experience: 2+ years of experience in a warranty clerk position in the Automotive Industry

Skills & Attributes:

Strong organisational and record-keeping skills
Attention to detail and accuracy
Excellent verbal and written communication skills
Team player with a proactive, problem-solving attitude
Ability to read and write fluently in English
Confident and capable of anticipating issues and needs

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