Passenger Vehicle Warranty Clerk - Westrand

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000593/DP

Date posted:

Monday, May 12, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience

Purpose Of The Job:

The Warranty Clerk is responsible for maintaining warranty records and processing warranty claims, working with customers, vendors, and other departments to resolve warranty issues. Other duties include preparing reports, handling customer inquiries, and providing administrative support to the department. When required also stand in for the service advisor.

POSITION INFO:
Duties:

Processing of warranty claims: Process all warranty paperwork to ensure proper documentation is available for submission to the OEM/factory/distributor. Verify criteria required by OEM/factory or distributor. Reconcile all warranty receivables with payments through the appropriate Systems. Resubmit all rejected claims within 24 hours or receive authorisation to write them off (in writing). Follow up on outstanding claims; no outstanding claims older than 5 days without action and communication plan in place (in writing).
Disposal of parts: Tracks warranty parts by tagging with repair order number, date of replacement and the date on which the part may be disposed of. Manage the warranty store in accordance to OEM standards. Arrange for parts to be returned to the OEM/factory/distributor where required; alternatively prepare documentation for destruction thereof within the Dealership Agreed timelines.
Compliance and record keeping: File and maintains all service records as required by the OEM/factory/distributor. Keeps informed of all factory recalls and bulletins.
Communication, Reporting and Support: Assist with allocated duties to support the After Sales Department as and where necessary. Continued communication with Dealership staff, customers, OEM/factory and/or distributor to resolve queries. Compile and submit weekly report of outstanding Warranty Claims. Compile and submit monthly report of outstanding Warranty Claims.

Minimum Qualification:

Matric
Any relevant Post Matric Qualifications

Requirements:

10 years’ experience in same or similar role as Warranty Clerk currently
Knowledge on analysis and report writing
PC Literate
Drivers licence
Professionalism
Positive attitude
Neat, well-groomed, and presentable
Healthy, must be able to handle the physical and mental strains of the job

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Wednesday 14 May 2025.

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