Travel Specialist - Relief

SUMMARY:
Our client is seeking 3 Travel Specialists to join their team.

POSITION INFO:

Our client is seeking 3 Travel Specialists to join their team.

Responsibilities:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.

• Assisting with brochure quotes.

• Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.

• Involved in implementation of systems and procedures – assist with testing of systems.

• Stepping in to chase provisional bookings for all the relevant team.

• During the quiet periods, following up on any dead leads.

• Assist in loading of bookings for consultants during peak booking period.

• Creative planning and designing of itineraries.

• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.

• Emergency duty will be on a rotational basis as per the Retail Emergency BOP.

• Working hours early and late shift on a weekly rotational basis.

• Calm and professional manner of servicing agents and guests.

Skills:

• Good interpersonal skills.

• Sense of urgency.

• Passionate about guest delight.

• An independent, curious and “can do it” nature.

• Diligence and self-motivation to meet deadlines and keep on top of your job.

• Willingness/ability to share information and teach and inspire others.

• Be driven by motivation and not targets.

• Must be administration driven.

• Sales process and methodologies.

• Problem-solving skills.

• Teamwork!

• Excellent computer skills including:

  • Tourplan advantageous.

  • MS Office applications such as Word, Excel, PowerPoint and Outlook.

  • WETU.

Qualifications:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

• Good understanding of terms and conditions, product knowledge, third party and Company Product destinations.

• Understanding of travel industry channels.

• Understanding and knowledge of the different markets in which the company operates in (Luxury Travel, African Safari’s etc).

• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.

• A passion for delivering service excellence.

• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.

• A good knowledge of South Africa, Southern and East Africa preferable.

• A willingness and aptitude to always assist and learn.