Retail Travel Specialist

SUMMARY:
Our client is seeking a Retail Travel Specialist to join their Sandton team.

POSITION INFO:

Our client is seeking a Retail Travel Specialist to join their Sandton team.

Responsibilities:

• Creative planning and designing of itineraries.

• Managing the reservations process for bookings in a manner which ensures guest budget is achieved.

• Handling of bookings from quote to finalising, invoicing and travel documents.

• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.

• Emergency duty will be on a rotational basis as per the Emergency BOP.

• Working hours early and late shift on a weekly rotational basis.

• Calm and professional manner of servicing agents and guests.

• Proactive selling of our products and services ensuring the best possible safari for the guests.

• An independent, curious and “can do it” nature.

Skills:

• Excellent communication skills (E.g. verbal, written, reporting and body language).

• Time management.

• Teamwork and interpersonal skills.

• Conflict management and resolution.

• Attention to detail.

• Administration and organization skills.

• P-drive Navigation.

• Paperless filing.

• Speed Reading and Typing.

• Good interpersonal skills.

• Sense of urgency.

• Passionate about guest delight.

• Diligence and self-motivation to meet deadlines and keep on top of your job.

• Willingness/ability to share information and teach and inspire others.

• Sales process and methodologies.

• Problem-solving skills.

• Experiential Creativity (Crafting Experiences).

• Guest/Client Delight.

• Excellent computer skills including:

  • Tourplan advantageous.

  • ESS is essential.

  • MS Office applications such as Word, Excel, PowerPoint and Outlook.

  • WETU.

Qualifications:

• Minimum of 3 – 5 years previous tour consulting experience required.

• Good understanding of terms and conditions, product knowledge, third party and our client's Product destinations.

• Understanding of travel industry channels.

• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.

• Understanding and knowledge of the different markets in which our client operates in.

• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.

• A passion for delivering service excellence.

• An in-depth knowledge of Tourplan advantageous.

• A good knowledge of South Africa, Southern and East Africa preferable.

• A willingness and aptitude to learn.