Travel Representative

Recruiter:

Initiate International

Job Ref:

1048888631

Date posted:

Tuesday, July 26, 2022

Location:

Durban, South Africa

SUMMARY:
-

JOB DESCRIPTION:

We have an exciting job opportunity for a Travel Representative to join a prestigious international travel brand and work in Durban. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer amazing benefits, career advancement, numerous opportunities to visit their international clients and/or one of their global locations for top performers, rewards & recognition – team incentive budget, annual excellence awards, and much more! Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the Travel Representative in Durban:

Assist passengers with pre & post flight departure travel-related queries in customer relations department
Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
Full product and systems training provided
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Travel Representative job in Durban:

Minimum of 2 years’ experience working on a GDS System (Amadeus or Sabre )
English Verbal & Written skills essential
Permanent residence permit or South African ID holders only
Flexibility to work shifts. Weekends may apply
Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
Excellent Computer literacy & technical skills
Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
Own transport
No criminal record

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