Travel Logistics Support Officer

SUMMARY:
Adventure Specialist Travel Company is looking for a TRAVEL LOGISTICS SUPPORT OFFICER to join their team

POSITION INFO:
This globally respected safari specialist curates immersive, conservation-focused wildlife journeys across Africa and beyond, combining expert guiding with seamless, high-end logistics. They are seeking a meticulous, systems-driven Logistics Support Officer who thrives behind the scenes, someone detail-obsessed, highly organised, and confident managing digital platforms to ensure every itinerary is flawlessly accurate, consistent, and guest-ready well before departure.

Core Criteria:

• Deep understanding of the Travel Industry with knowledge specifically in Southern and East Africa 
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Ability to work independently and manage deadlines
• High digital proficiency (Safari Portal experience advantageous)
• Strong administrative and document management skills
• Understanding of travel logistics and itinerary flow
• Process-driven with a commitment to quality control
• Collaborative team player with strong internal communication skills

• Finalise and comprehensively populate itineraries within the Safari Portal
• Conduct detailed quality control checks across costings, supplier confirmations, and portal entries
• Ensure all itineraries are complete and guest-ready at least 60 days prior to travel
• Upload, organise, and maintain all guest travel documentation within the system
• Verify supplier rates, inclusions, and logistics details for accuracy
• Manage guest messaging and agent notifications within the Safari Portal
• Collaborate with consultants, logistics, finance, and management to resolve discrepancies
• Identify workflow improvements and uphold consistent system standards