Transport Service Provider (Subcontractor) Manager

SUMMARY:
Transport Service Provider (Subcontractor) Management

POSITION INFO:
KEY RESPONSIBILITIES
Transport Service Provider (Subcontractor) Management

• Maintain and update the TSP/vendor database, ensuring all documentation, compliance certifications, and onboarding information remain current
• Monitor subcontractor fleet availability, roadworthiness, licensing, and maintenance cycles
• Oversee route allocations, load scheduling, and daily execution monitoring
• Ensure subcontractors adhere to company service level standards, business rules, and operational processes
• Manage communication between subcontractors and internal teams to ensure smooth operations and timely escalation of issues
• Conduct regular performance reviews of subcontractors based on KPIs (on-time arrivals, communication, quality of service, turnaround performance, and exception handling)

• Oversee health and safety compliance for all subcontractors in line with legislative and company requirements
• Ensure compliance with transport regulations, company policies, and client contractual requirements

• Contribute to identifying, sourcing, and onboarding new subcontractors to grow capacity and improve service coverage
• Support the commercial team in seeking new business opportunities and participating in proposal inputs
• Build and maintain strong relationships with both transport partners and customers to support operational and commercial growth
• Provide market insight on rates, capacity availability, transport cost drivers, and performance trends

• Leverage technology to manage subcontractor relationships, ensuring performance tracking, streamlined communication, and compliance with project timelines and deliverables
• Integrate vehicle tracking systems to monitor subcontractor fleets in real time, utilising driver applications for accurate updates, route optimisation, and efficient POD management
• Manage centralised data through a custom-built transport management system to enhance supply chain visibility, improve information flow, and reduce invoicing cycle times
• Utilise digital tools for contract management, automated reporting, and real-time collaboration to drive efficiency across all subcontractor engagements

• Monitor service providers communication efficiency, responsiveness, and overall professionalism
• Prepare operational reports, dashboards, KPI summaries, and incident/claim logs
• Assist with route planning optimisation, special project rollouts, and escalation management
• Drive continuous improvement initiatives across subcontractor processes

• Grade 12 / Matric (essential)
• Degree/Diploma in Logistics, Supply Chain Management, or Transport Management (advantageous but not essential)
• Minimum 23 years experience in transport operations, subcontractor management, fleet coordination, or logistics control (advantageous)
• Experience across multiple logistics sectors (general freight, tankers, containers, tippers, abnormals, and cross-border transport) advantageous
• Understanding of transport legislation, safety requirements, and general logistics workflows