Training Manager - Century City - Market Related Salary

Recruiter:

West Coast Personnel

Job Ref:

CWAD0630-1

Date posted:

Thursday, June 30, 2022

Location:

CapeTown, South Africa

Salary:

Market Related

SUMMARY:
Training Manager - Century City - Market Related Salary

JOB DESCRIPTION:

Training Manager - Century City - Market Related Salary

The Training Manager will be responsible for managing the end-to-end concept, design and delivery of both instructor led and digital training interventions. In addition, the role will conduct post-programme follow-up, including evaluating feedback and producing relevant MI and analytics.

Key Requirements:

Must have extensive eLearning & LMS experience.
Experience in designing learning content, story boarding, identifying learning objectives, measuring learning outcomes
Excellent knowledge and experience of design and the creation of graphics and digital content using Articulate Storyline, or equivalent authoring tool
Strong visual design skills and confidence in the Adobe Creative Suite, including Premiere Pro, After Effects, Illustrator, Photoshop, and InDesign, to create digital visual effect and graphics.
Strong training/QA background with the ability to design and deliver engaging training content with a strong emphasis on superior customer service, ideally within the gaming/ casino / poker/ call center sector.

Key Responsibilities:

Working closely with Stakeholders and employees at all levels, uncovering learning needs and proposing appropriate training solutions to meet the challenges.
Design and deliver high impact training interventions in a truly blended format (face to face, eLearning, virtual classrooms and self-paced learning).
Review & analyze existing content across the portfolio to ensure the Training Academy portfolio continues to support strategic business objectives.
Create new content for all platforms with a focus on creating digital content via the existing LMS (iLearn)
Manage and develop both the new starter training programme as well as other programmes that are in place to upskill existing staff as they move through their careers.
Design, deliver & manage the ongoing customer service training and support the trainers in the delivery of refresher training throughout the year as and when needed.
Measure, evaluate and report on the effectiveness and business impact of the team’s learning programs and content.
Drive innovation and break through improvements in your team’s design and development processes and practices.
Identify the tools, methodology and learning technology choices that will provide ways to improve learning effectiveness and speed to proficiency across all products and learner levels.
Effective management of the internal LMS iLearn ensuring that all course attendance records are maintained as well as analysis of learner feedback course evaluations
Responsible for monitoring the Training budget, records of all training spend and prepare end of month reports
Providing coaching and development guidance for the trainers.
Any other ad-hoc duties as requested by the business.

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