Training Manager - Century City - Market Related Salary

Training Manager - Century City - Market Related Salary

The Training Manager will be responsible for managing the end-to-end concept, design and delivery of both instructor led and digital training interventions. In addition, the role will conduct post-programme follow-up, including evaluating feedback and producing relevant MI and analytics.

Key Requirements:

• Must have extensive eLearning & LMS experience.
• Experience in designing learning content, story boarding, identifying learning objectives, measuring learning outcomes
• Excellent knowledge and experience of design and the creation of graphics and digital content using Articulate Storyline, or equivalent authoring tool
• Strong visual design skills and confidence in the Adobe Creative Suite, including Premiere Pro, After Effects, Illustrator, Photoshop, and InDesign, to create digital visual effect and graphics.
• Strong training/QA background with the ability to design and deliver engaging training content with a strong emphasis on superior customer service, ideally within the gaming/ casino / poker/ call center sector.

Key Responsibilities:

• Working closely with Stakeholders and employees at all levels, uncovering learning needs and proposing appropriate training solutions to meet the challenges.
• Design and deliver high impact training interventions in a truly blended format (face to face, eLearning, virtual classrooms and self-paced learning).
• Review & analyze existing content across the portfolio to ensure the Training Academy portfolio continues to support strategic business objectives.
• Create new content for all platforms with a focus on creating digital content via the existing LMS (iLearn)
• Manage and develop both the new starter training programme as well as other programmes that are in place to upskill existing staff as they move through their careers.
• Design, deliver & manage the ongoing customer service training and support the trainers in the delivery of refresher training throughout the year as and when needed.
• Measure, evaluate and report on the effectiveness and business impact of the team’s learning programs and content.
• Drive innovation and break through improvements in your team’s design and development processes and practices.
• Identify the tools, methodology and learning technology choices that will provide ways to improve learning effectiveness and speed to proficiency across all products and learner levels.
• Effective management of the internal LMS iLearn ensuring that all course attendance records are maintained as well as analysis of learner feedback course evaluations
• Responsible for monitoring the Training budget, records of all training spend and prepare end of month reports
• Providing coaching and development guidance for the trainers.
• Any other ad-hoc duties as requested by the business.

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