Training Manager

SUMMARY:
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POSITION INFO:

We are seeking an experienced Training Manager with a strong background in software and technical training to lead and coordinate all training initiatives across the organisation and partner ecosystem. The role is responsible for conducting training needs analysis, designing and delivering effective training programmes, and managing learning platforms to ensure accurate tracking and compliance. The Training Manager will oversee training related to the AVEVA product portfolio, including partner certification, customer enablement, internal sales training, and onboarding of new technical staff.

What you'll do:

• Training Needs Analysis:
  • Identify and assess current and future software training needs and skill gaps within the organization and the ecosystem through job analysis, performance data, and consultation with line managers and stakeholders.
• Curriculum Development & Design:
  • Design, develop, and update training programs, materials, and e-learning modules (manuals, presentations, tutorials, etc.) that cater to diverse learning styles and technical requirements.
• Training Delivery & Facilitation:
  • Deploy a wide variety of training methods, including instructor-led sessions, e-learning, workshops, and on-the-job training, and lead the technical trainers who deliver this content.
• Platform Management:
  • Manage the Learning Management System (LMS) and other e-learning platforms, ensuring all records, content, and documentation of training completion are accurate and up-to-date.
• Vendor & Stakeholder Collaboration:
  • Work closely with product development, sales, marketing, engineering, and external training vendors/partners to ensure content accuracy, consistency, and alignment with overall business goals and product launches.
• Effectiveness Assessment:
  • Monitor and evaluate the effectiveness of training programs using key performance indicators (KPIs), feedback surveys, and performance metrics (e.g., ROI) to make data-driven improvements.
• Compliance & Standards:
  • Ensure all training programs and materials comply with relevant industry regulations, quality management systems (QMS), and company policies.
• Leadership & Mentorship:
  • Lead and mentor a team of trainers, fostering a culture of continuous learning and professional development.
• Budget Management:
  • Manage the training budget, including negotiating with external vendors and controlling expenses.
  • The Training Manager will be responsible for all aspect related to training on the AVEVA Product portfolio, including;
  • Maintain an accurate training schedule on the AVEVA products we train.
  • Development of partner ecosystem through accurate training plans and ensuring certification.
  • Training of end-users/customers to gain skills on the AVEVA products the use and also assist with generating the need for portfolio diversification through training.
  • Marketing our training courses to the entire ecosystem.
  • Present training when there is a shortage of available facilitators.
  • Train new joiners in the technical team and ensure readiness to present training.
  • Training internal sales staff on AVEVA Sales strategies and product sales training.
  • Coordinate training department.
  • Onboarding of new staff into the BU.

Your Expertise:

• Proven experience (typically 3-7+ years) in training and development, with a strong background in software or technical training and experience in a leadership or management role.
• Highly computer literate with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Learning Management Systems (LMS) platforms, and e-learning authoring tools (e.g., Articulate, Captivate).

Qualifications:

• Essential Qualifications:
  • Matric Certificate
  • Diploma in Engineering or Computer Science
• Preferred Qualifications:
  • BSC Engineering
  • BSC Computer Science
  • Bachelor's degree in Human Resources, Education, Business Administration, Computer Science, or a related field