Branch & Training Manager – Automotive Franchise Industry

SUMMARY:
Our client, a well-established and growing automotive franchise group, is seeking a dynamic and experienced Branch & Training Manager to oversee branch operations while driving staff development and training excellence across the business.

POSITION INFO:
Role Overview:
This dual-role position combines operational leadership with training oversight. The successful candidate will be responsible for managing the day-to-day performance of the branch while designing, implementing, and monitoring training programs to ensure consistent service standards and operational efficiency across the franchise.
Responsibilities:

Branch Management:

• Oversee all daily branch operations, ensuring profitability and efficiency
• Drive sales performance and achieve revenue targets
• Manage stock control, inventory, and supplier relationships
• Ensure compliance with franchise standards and company policies
• Lead, motivate, and manage branch staff

• Design and implement training programs for new and existing employees
• Conduct regular skills assessments and performance evaluations
• Ensure all staff are aligned with franchise systems, processes, and customer service standards
• Facilitate onboarding and continuous development initiatives
• Identify skills gaps and implement corrective training solutions

• Prepare operational and training reports for senior management
• Contribute to business strategy and continuous improvement initiatives
• Monitor KPIs and implement action plans to improve performance

• Proven experience in a management role within the automotive or franchise industry
• Strong background in staff training, coaching, or facilitation
• Solid understanding of branch operations, sales, and customer service
• Excellent leadership, organizational, and communication skills
• Ability to multitask and manage both operational and training functions effectively
• Proficiency in MS Office and relevant business systems
• Valid driver’s license