SUMMARY:
Experienced retail Supervisors and junior Managers required for a Trainee Manager programme across various Western and Southern Cape locations.

POSITION INFO:
Job Title: Trainee Manager
Alternative Titles: Retail Trainee Manager / Junior Store Manager / Assistant Store Manager
Locations: West Coast, Dedrift, Langebaan, Wesvewkas, Cape Town, George, Mossel Bay, Plettenberg Bay, Garden Route
Province: Western Cape
Department: Retail Operations
Employment Type: Full-Time

VACANCY SUMMARY

LOCATIONS

• West Coast
• Dedrift
• Langebaan
• Wesvewkas
• Cape Town
• George
• Mossel Bay
• Plettenberg Bay
• Garden Route

Key Responsibilities

Store Operations

• Support the day-to-day management of store operations.
• Assist with opening and closing procedures.
• Ensure company policies and operating procedures are followed.
• Maintain strong housekeeping and store presentation standards.
• Assist with Health & Safety compliance.

Sales & Customer Service

• Support achievement of store sales targets.
• Monitor promotional activity.
• Ensure strong customer service standards.
• Assist with resolving customer queries and complaints.
• Identify opportunities to improve customer experience and store performance.

Stock & Inventory

• Assist with stock ordering and replenishment.
• Monitor stock levels.
• Participate in stock counts.
• Assist with shrinkage control.
• Investigate stock discrepancies.
• Ensure stock is correctly displayed and available for customers.

Cash Office & POS

• Support cash office controls.
• Assist with daily takings and banking procedures.
• Monitor cash and POS discrepancies.
• Support cashier productivity and service levels.
• Ensure transactions are processed accurately.

Staff Management

• Assist with staff scheduling.
• Support daily team allocation.
• Coach and motivate employees.
• Assist with performance management.
• Support staff training and development.
• Assist with general HR administration.
• Develop practical management and leadership skills.

Merchandising

• Ensure merchandising standards are maintained.
• Assist with promotional displays.
• Monitor pricing and labelling.
• Support store layout and visual standards.

Minimum Requirements

• Matric / Grade 12.
• Minimum 2 years’ retail supervisory or management experience.
• Previous experience as a Supervisor, Admin Manager, Sales Manager, Branch Manager or similar.
• Strong customer-service experience.
• Stock and inventory-management exposure.
• Basic cash office and POS knowledge.
• Strong communication skills.
• Leadership potential.
• Able to work under pressure.
• Able to work retail hours, weekends and public holidays.
• Willing to develop into full Store Management.

Skills & Competencies

• Retail operations.
• Customer service.
• Team leadership.
• Stock control.
• Sales management.
• Cash office administration.
• POS operations.
• Merchandising.
• Problem solving.
• Communication.
• Planning and organisation.
• Performance management.
• Commercial awareness