SUMMARY:
A leading retail organisation is seeking an experienced and commercially driven Store Manager to take full responsibility for the performance, profitability and day-to-day operation of a retail store.
The successful candidate will manage key operational areas including sales, stock, cash office, customer service, merchandising, staff performance and operational compliance.

POSITION INFO:

Store Manager

Position Overview

Key Responsibilities

Financial Management

• Assist with store budget preparation and management.
• Allocate store funds and manage financial objectives.
• Maintain financial and statistical records.
• Manage store banking and cash held on site.
• Optimise store profitability.
• Control expenses within budget.
• Ensure expense-related stock is allocated correctly.
• Monitor and control store operating costs.

Stock & Inventory Management

• Take ownership of store inventory.
• Plan and manage stock counts.
• Ensure daily ordering maintains appropriate stock levels.
• Coordinate bi-annual stock takes.
• Manage shrinkage.
• Monitor stock flow to the sales floor.
• Investigate negative gross profit values.
• Investigate manual purchases.
• Manage negative stock.
• Monitor dormant stock.
• Ensure physical stock balances to system inventory.
• Manage out-of-stock levels.
• Monitor goods in transit.

Sales & Commercial Performance

• Ensure sales targets are achieved.
• Drive performance across key retail categories.
• Work closely with department heads to achieve targets.
• Ensure promotions are effectively implemented.
• Monitor competitor activity and market trends.
• Identify opportunities to increase market share.
• Grow customer traffic.
• Improve profitability.
• Ensure appropriate stock levels support sales objectives.

Merchandising

• Ensure merchandising standards are maintained.
• Ensure promotional stock and displays are implemented timeously.
• Monitor pricing, labelling and store layout.
• Maintain excellent store presentation.
• Optimise customer traffic flow.
• Ensure visual merchandising supports sales and brand standards.

Cash Office & POS Operations

• Manage store cash resources.
• Oversee daily takings and banking.
• Manage tender discrepancies.
• Manage floats and investigate discrepancies.
• Review daily takings against turnover.
• Ensure transaction accuracy and integrity.
• Monitor cashier productivity and service levels.
• Control casual and overtime expenditure.
• Investigate daily run ends.
• Manage price overrides.

Customer Service

• Ensure exceptional customer service.
• Resolve customer concerns timeously.
• Address customer and employee satisfaction matters.
• Maintain professional customer relationships.
• Ensure customer requests are actioned.
• Drive loyalty programme participation.
• Maintain high standards of service throughout the store.

Team Management

• Manage the store workforce.
• Coach, mentor and develop employees.
• Manage staffing and scheduling.
• Delegate and prioritise tasks.
• Monitor employee performance.
• Manage performance management processes.
• Ensure training is completed.
• Support employee development.
• Manage day-to-day HR administration.
• Maintain accurate workforce information.
• Develop junior management into more senior roles.

Compliance & General Operations

• Ensure compliance with company policies and SOPs.
• Maintain housekeeping standards.
• Ensure adherence to Health & Safety requirements.
• Maintain professional store and employee presentation standards.

Minimum Requirements

• Grade 12 / Matric / Senior Certificate.
• Minimum 5 years’ Retail Store Management experience.
• Strong retail operational experience.
• Financial and commercial management experience.
• Stock and inventory management experience.
• Cash office and POS experience.
• Staff leadership and development experience.
• Strong customer service experience.
• Basic Industrial Relations knowledge.
• Microsoft Office proficiency.
• Strong numerical ability.
• Valid driver’s licence.
• Own reliable transport.
• Able to work retail hours.
• South African citizen.
• Clear criminal record.
• Clear credit record.

Advantageous

• Diploma or Advanced Certificate in Management.
• BCom Degree.
• Retail Management Diploma.
• Relevant commercial qualification.
• SAP experience.
• Unisolv experience.
• QlikView experience.
• Kronos experience.

Skills & Competencies

• Retail leadership.
• Commercial acumen.
• Financial management.
• Stock management.
• Customer service.
• Staff management.
• Performance management.
• Coaching and mentoring.
• Problem solving.
• Decision making.
• Conflict management.
• Analytical ability.
• Forecasting.
• Communication.
• Emotional intelligence.
• Strong attention to quality.