Traditional Call Centre Agent

SUMMARY:
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POSITION INFO:

Purpose of the Role

To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider in the market.

Role Summary

This is a high-volume, high-energy sales role for individuals who thrive in a fast-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign-up process, handling objections, and closing deals with confidence.

Benefits

• Competitive basic salary plus uncapped commission for top performers
• Exclusive leads from the Dis-Chem Life database and partners
• Paid training and continuous sales development
• Supportive, energetic team culture focused on results and recognition
• Opportunity for internal growth within Dis-Chem Life
• A performance-driven, team-focused environment that rewards results

Key Responsibilities

• Sell Dis-Chem Life products to customers via inbound and outbound calls
• Build rapport quickly, identify customer needs, and recommend suitable solutions
• Handle objections effectively and close sales confidently
• Achieve and exceed daily, weekly, and monthly sales KPIs
• Keep detailed, accurate records of customer interactions on CRM systems
• Ensure compliance with all relevant sales, regulatory, and company processes
• Represent Dis-Chem Life with professionalism and customer-first focus at all times

Soft Skills

• Confident communicator with a persuasive and engaging phone manner
• Target-driven and highly motivated by sales incentives
• Empathetic listener who can uncover customer needs effectively
• Resilient and able to thrive under pressure in a competitive environment
• Energetic team player with a positive, can-do attitude

 Technical Skills

• Strong telephone sales skills and closing ability
• Proficiency in handling objections and converting leads into sales
• Computer literacy and experience with CRM systems
• Ability to work with both warm and cold lead lists

Experience & Qualifications

• Matric / Grade 12 (essential)
• Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)
• Proven sales track record with consistent KPI achievement
• Clear credit and criminal record
• Able to work weekends when required
• RE5 Certification (Advantageous)
• COB Certification (Advantageous)
• Reliable transport to and from the office