Tracking Clerk

SUMMARY:
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POSITION INFO:

Tracking Clerk

Location: Bayhead, Durban

Reports To: Tracking Supervisor

Minimum Requirements

• Matric

• At least 3 years’ experience in a similar position within a container depot environment

• Computer literacy, with strong MS Office skills

• Good administrative skills

• Excellent written and verbal communication skills in English

Key Responsibilities

Container Tracking

• Capture container numbers for all containers received into the depot.

• Ensure container movements are accurately and timeously updated on the relevant systems.

Authorisations

• Verify authorisation numbers and approved amounts against repair estimates.

• Process and update customer approvals on the relevant operating systems, including CTS, EOS, IMARS, FIS, COSCO, MNR PROD and Depot Smart.

• Ensure containers are not incorrectly released and that authorisations match the relevant estimates.

Data Capturing and System Updates

• Upload repair estimates, quotations and photographs to the relevant systems, including CTS and EOS.

• Update repair completion dates on EOS monthly, before invoicing.

• Submit repair jobs to the workshop for processing.

• Maintain and update the workshop approvals register.

• Ensure all system information is accurate and up to date.

Repair Invoicing and Customer Communication

• Update the relevant systems with repair and invoicing information.

• Notify customers when repairs have been completed.

• Handle and respond to customer email queries.

• Ensure invoices are processed promptly and accurately once received.

• Assist with coordinating repair jobs to support timely completion and invoicing.

General Duties

• Perform additional duties as reasonably required by management.

• Maintain a clean and tidy work area at all times.

• Comply with all depot safety procedures.

• Wear a reflective jacket at all times when working in the yard.