Tourplan Content Administrator

SUMMARY:
Leading Inbound Destination Management Company based in Bryanston is currently looking for an experienced Tourplan Content Administrator to effectively capture data in line with set company requirements, quality and standards, whilst handling all relative queries and communications.

POSITION INFO:
Duties:
 
Data Capture:
 
Capture of Rates & Policies.
Checking of rates and policies.
Extranet Loading.
Apply mark-ups to rates on Tourplan (Rate Maintenance).
Assist with Allocation capturing/ Freesale when needed.
Scheduled Tours Loading when needed.
Loading of all agents.
Assist Loading of all suppliers when needed.
Assist Loading of Guides when needed.
 
Quality Control:
 
Always ensure a high percentage of accuracy within the database.
Record keeping as per departmental procedures.
 
Rate Queries:
 
Maintain supporting documentation for rate loading.
Advanced Business unit Support.
 
Team Work:
 
To build and maintain good relationships within the team.
Build relationships and support all business units within the company
Pro-actively get involved and help with office overflow where needed.
Flexibility to assist colleagues out of normal office hours, when and if required.
 
Supplier Relationships:
 
Understanding supplier products and contracts.
Develop knowledge on destinations and products.
 
Projects:
 
Deliver in terms of deadlines and measurements set out in any specific projects.
 
Service Levels:
 
Timeously, enthusiastically and efficiently dealing with any Brand queries.
Meeting project planner deadline as per assigned business unit.
 
Requirements:
 
Matric (Grade 12)
Diploma in travel and tourism or similar
At least 2 years’ work experience within a Tour Operator environment
Data loading experience within Tourplan
Understand rate Distribution cycle.
Understand Agent brochure cycle.
Understanding of Supplier’s contracts.
Strong verbal and written communication skills in English.
Skilled at implementing and coordinating.
Must be able to perform under pressure.
Confidence in deciding and initiating action.
Excellent attention to detail.
Devoted to delivering results.
Self-motivated.
Team Player.