SUMMARY:
To support a strategic process documentation and optimisation initiative within Transaction Banking

POSITION INFO:

Technical Process Engineer – Transaction Banking

Location: Johannesburg, Gauteng
Work Arrangement: On-site
Contract Duration: 12 Months
Industry: Banking / Financial Services
Experience Required: 8–10 years

Job Purpose

Our client is seeking an experienced Technical Process Engineer to support a strategic process documentation and optimisation initiative within Transaction Banking Technology.

The successful candidate will document and analyse complex end-to-end client onboarding processes across business and technology environments, including system workflows, integrations, technical dependencies and data hand-offs.

The role will focus on establishing comprehensive process documentation, identifying operational inefficiencies, supporting root cause analysis, and driving process standardisation and continuous improvement across the onboarding value chain.

Working closely with business stakeholders, technology teams, operations, risk, compliance and process architecture specialists, the Technical Process Engineer will ensure that existing and future-state processes are accurately documented, validated and maintained within a central repository.

Key Technical Requirements

• 8–10 years of relevant experience in technical process engineering, business process analysis, process optimisation or enterprise technology environments.

• Strong experience documenting complex end-to-end technical and business processes.

• Practical experience with process modelling, workflows and as-is/to-be documentation.

• Understanding of system integrations, technical dependencies, data flows and system hand-offs.

• Experience with incident management, root cause analysis and remediation workflows.

• Knowledge of Lean Six Sigma and continuous improvement methodologies.

• Ability to facilitate technical discovery sessions and validate processes with cross-functional teams.

• Experience with BPMN 2.0, Microsoft Visio, ARIS, Signavio or equivalent process modelling tools.

• Banking or financial services experience, ideally within Transaction Banking, client onboarding or payments, is highly advantageous.

Key Deliverables

• Complete end-to-end technical and business process maps for client onboarding.

• Accurate documentation of system flows, integrations and data hand-offs.

• Validated as-is and to-be process documentation.

• A central repository of standardised process documentation.

• Comprehensive incident logs, root cause analyses and remediation workflows.

• Recommendations to reduce bottlenecks, operational risk and recurring incidents.

• Measurable improvements in process efficiency and incident resolution.

Ideal Candidate

The ideal candidate combines strong technical process modelling skills with an understanding of complex enterprise systems. They can translate technical workflows into clear, structured documentation, identify process weaknesses and collaborate effectively with business and technology teams to improve service resilience and operational efficiency.