TMC Assistant Operations Manager

SUMMARY:
Location: Rooihuiskraal, Centurion
Company: Tolcon
Reports to: TMC Operations Manager

POSITION INFO:
Qualifications and Skills
Suitable candidates must possess the following minimum qualifications and skills:

• Grade 12
• 10 years Incident Management Systems (IMS) or Road Traffic related or similar
• Valid Driver’s license
• Intermediate computer literacy skills (MS Office)
• Working knowledge of Road Incident Management Systems will be advantageous
• Management experience within a road traffic control or operational/data management environment
• Experience in congestion management/traffic management
• Read, write and conversant in the English language and another 1 of the 11 official languages
• Ability to work in a high-pressure environment and high stress tolerance
• Ability to proactively make immediate assessments, decisions and give instructions to staff on live traffic-related incidents
• Strong managerial skills
• Driven to meet and improve Operational Key Performance Indicator requirements
• Organizational, planning and problem-solving / analytical skills
• Attention to detail
• Team oriented and ability to motivate team (good people skills)
• Assertiveness
• Presentation skills
• Negotiation Skills
• Working Knowledge of BCEA

• Application of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimize occurrence and improve TMC responses
• Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and monitoring measures put in place
• Day-to-day management of TMC staff, including scheduling, performance management and ensuring that regular, progressive, and level- appropriate training and supervision of staff takes place to constantly improve the service offering to the Client and road users
• Management and review of TMC work for the various TMC staff
• Scheduling (roster), activities, and personnel conduct within the TMC floor
• Encouraging teamwork and development of staff professional skills set.
• Ensuring compliance with SOP’s and managing updates as and when necessary
• Participation in monthly Post Incident Assessments (PIAs)
• Preparing and Issuing of Video Footage
• Preparing and Development of Event Plans and making sure they are activated correctly
• Presenting TMC, Tolcon and FMS in the absence of the TMC Operations Manager
• Ensure and coordinate the TMC Operations i.e. daily, weekly and monthly
• Participate in TMC Staff recruitment process
• Ensuring that the TMC Operations are aligned with the requirements of the Maintenance KPIs in terms of device status equipment reports for cameras, VMSs, VDS’s and ESS’s (per shift and daily)
• Ensure and coordinate the TMC Employee Performance Reviews
• Ensure and coordinate the TMC Performance Management
• Ensure adherence to timelines
• Review corrective actions
• Recovery Plan Implementation