Administrator – Financial Services

SUMMARY:
Administrator – Financial Services | Durban

POSITION INFO:

Role: Administrator – Financial Services

Category: Financial Services

Location: Durban

Salary: Market-related

Our client, an established financial planning practice, is seeking a proactive, highly organized, and detail-oriented Administrator to ensure the efficient execution of all administration duties within the business. In this role, you will work closely with Financial Planners, product providers, and clients to deliver an exceptional standard of client service and support. Full training on tasks will be provided.

Key Responsibilities:

Application & Instruction Processing: Complete client risk and investment application forms, submitting and processing instructions such as new business, switches, redemptions, debit order changes, and general servicing requests.

Cut-Off & Deadline Adherence: Pay particular attention to submissions, ensuring strict adherence to product provider cut-off times and maintaining zero tolerance for overdue tasks.

Client & Provider Liaison: Communicate regularly with clients, product providers, and assurance companies via phone and email to obtain portfolio information, statements, and tax certificates.

Query & Complaint Management: Proactively handle queries regarding client portfolios and support the timeous resolution of client complaints.

Meeting Preparation & File Maintenance: Prepare client meeting files, finalize and empty post-meeting files within 24 hours of meetings, and handle no-show/missed meeting files promptly.

Database & Records Management: Update and maintain client static details on XPlan, confirm recipient email addresses on XPlan when using Outlook, and accurately save documentation into the appropriate client network folders.

Estate Administration: Assist with the winding up of estates, including the preparation of estate packs, continuous follow-ups with relevant parties, assisting attorneys, and updating clients and beneficiaries.

Planner Collaboration: Maintain constant interaction with Financial Planners, keeping them fully informed of all developments and updates regarding their clients.

General Office Support: Provide reception cover and operate the switchboard as needed, and assist with function coordination when required

Requirements:

Broad knowledge of financial services and client services.

Prior experience within a financial planning environment is preferable.

Demonstrated understanding of the financial planning process.

Expert knowledge of product providers’ policies and procedures.

Thorough knowledge of applicable administrative policies, processes, and systems, including XPlan.

Above-average computer literacy and IT skills, specifically with MS Word, Excel, and Outlook.

Proficiency in navigating XPlan and client management systems.

High degree of accuracy and rigorous attention to detail.

Excellent verbal, written, and telephonic communication skills.

Strong organizational, time-management, and multitasking skills with the ability to handle immense pressure and juggle multiple priorities.

Independent and creative problem-solving capabilities, combined with sound decision-making skills.

Strong sense of accountability with the initiative to take total ownership of tasks from start to finish.

Ability to work effectively under minimal supervision while thriving in a collaborative team environment.

High standard of personal punctuality, motivation, and a professional image.

Strong interpersonal skills with a proven passion for delivering superior client service.