Systems & Communications Administrator

Recruiter:

Pillango Placements

Job Ref:

PTA003769/CB

Date posted:

Monday, June 22, 2026

Location:

PTA - East, South Africa

Salary:

25000 Monthly

SUMMARY:
Are you looking for broader exposure than a traditional life-insurance administration post? In this role, you will be at the centre of systems support, client communication, monthly scheme close-offs and technical coordination with developers.

POSITION INFO:
Join an established, independent financial-services business supporting a nationwide advisor network and a broad range of insurance, investment and group-risk solutions. The position is based in Menlyn, Pretoria.

Duties / Key Responsibilities

System Support & Developer Coordination

Manage and resolve system-related queries from clients
Investigate issues and provide timely feedback
Work closely with internal developers to troubleshoot and resolve technical matters
Manage system users and access rights

Client Communication & Support

Respond to client queries via phone and email
Provide clear, professional, and confident communication on operational and system matters
Maintain strong client relationships

Monthly Scheme Close-Offs

Manage and coordinate monthly premium close-off processes across multiple schemes
Ensure all data, payments, and reports are accurate, compliant, and finalised within deadlines
Identify discrepancies and resolve issues prior to final submission

Data Management, Administration & Compliance

Maintain and update system data and tracking sheets
Perform data verification, cleansing, and administration
Ensure accuracy and integrity of data in line with regulatory and compliance requirements
Support reporting requirements, including regulatory reporting where applicable

Financial Processing Support (Advantageous)

Assist with payment processing, allocations, and reconciliations where required
Support financial tracking and collection processes
Note: Financial processing and reconciliation experience is advantageous, but not a requirement

General Operational Support

Assist with reporting, coordination, and administrative tasks
Support process improvements, system efficiencies, and compliance adherence

Requirements

Strong long-term insurance industry knowledge.
Advanced Excel skills
Exceptional written and verbal communication in English and Afrikaans.

Education & Experience

RE5 and Category 1.1 exposure are beneficial.
Financial administration or reconciliation experience advantageous but not essential

Soft Skills

Strong attention to detail, investigative thinking and a practical problem-solving approach.
Able to prioritise calmly under pressure, manage competing deadlines and take ownership without waiting for a rescue team.
Client-focused, organised and confident working with both operational teams and developers.
Comfortable in a regulated, compliance-driven environment.

Remuneration

The proposed salary for the role is R25k - R28k per month - the final offer will depend on qualifications, experience and skills.

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