System Administrator Office 365 - Johannesburg

• Matric, IT Diploma
• South African Citizens only need apply
  • 2-3 Years experience in a similar role within a pressurised time sensitive environment
  • Experience in Microsoft Active Directory and Azure Active Directory administration.
  • Experience in Office 365 Tenant & Services Administration i.e., SharePoint Online, Teams, Exchange Online etc.
  • Knowledge of Microsoft Exchange server, Skype for Business server
  • Working knowledge of Google/MS Collaboration suite and experience in managing Collaboration Technologies
  • Technical troubleshooting and debugging experience.
  • Scripting experience leveraging PowerShell and other programming languages.
  • Experience working with IT Service Management (ITSM) processes i.e., Incident Management, Request

Management, Change Management, etc.

• Experience working in ITSM platforms i.e., ServiceNow, Microfocus, Remedy, etc.
• Proficiency in English language.

Duties:

• Responsible for monitoring all operational team queues in client ITSM tools.
• Responsible for working cases assigned to all operational team queues in client ITSM tools.
• Responsible for monitoring and analysing Office365 environments and services for clients to ensure the highest

standard of customer service in accordance with the client’s values and contractual agreements.

• Collaborate with teams involved in support processes to ensure end to end delivery of services.
• Facilitate change by authoring, editing, and revising Knowledge base articles.
• Report issues and concerns to operational or account management as appropriate.
• Identify efficiencies and articulate the recommendations for adoption and implementation.
• Ensure that Client specific policies, practices and procedures are always adhered to.
• Participate in Review and Governance meetings with the customers and client’s Technical Services Managers

providing input on cases, escalations, RCAs, technical specifications, and implementations.

• Work with a continuous learning and development mindset.
• Research best practices in the industry.
• Run, analyse, and prepare reports on operational team queues in client ITSM tools.
• Submit ideas on improving existing processes, improving the team’s knowledge and performance.
• Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
• Participating as a team member to achieve established maintenance objectives (assuring quality, procedures,

and related work instructions).

• Support team members in case of problems or escalation.
• Participate or conduct training sessions with lower tier support groups or newly onboarded team members.
• Works in close contact with the Technical Services Manager to ensure schedule adherence, attendance, and

punctuality of all account administration team members.

• Participates as a team member to achieve established objectives, by working in close liaison with the process
• owner, management team and other project specialists.
• Working in accordance with the client’s quality standards, procedures, and work instructions.
• Reporting on progress, issues, and problems to line manager.
• Giving suggestions to optimize service offered and work processes

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