System Administrator Office 365 - Johannesburg

 

Recruiter:

Complement Recruitment

Job Ref:

SAJHB

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related, Permanent


SUMMARY:
APPLY NOW

JOB DESCRIPTION:

Office 365 System Administrator (L3) – Johannesburg

Salary: Market Related, Permanent

 

Purpose of Position:

 

Complement Recruitment are recruiting for an Office 365 System Administrator (L3) based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.

 

Check out Our Site Apply Directly for this Job by clicking here - Minimum Requirements:

 

  • Matric, IT Diploma
  • South African Citizens only need apply
    • 2-3 Years experience in a similar role within a pressurised time sensitive environment
    • Experience in Microsoft Active Directory and Azure Active Directory administration.
    • Experience in Office 365 Tenant & Services Administration i.e., SharePoint Online, Teams, Exchange Online etc.
    • Knowledge of Microsoft Exchange server, Skype for Business server
    • Working knowledge of Google/MS Collaboration suite and experience in managing Collaboration Technologies
    • Technical troubleshooting and debugging experience.
    • Scripting experience leveraging PowerShell and other programming languages.
    • Experience working with IT Service Management (ITSM) processes i.e., Incident Management, Request

Management, Change Management, etc.

  • Experience working in ITSM platforms i.e., ServiceNow, Microfocus, Remedy, etc.
  • Proficiency in English language.

 

Duties:

 

  • Responsible for monitoring all operational team queues in client ITSM tools.
  • Responsible for working cases assigned to all operational team queues in client ITSM tools.
  • Responsible for monitoring and analysing Office365 environments and services for clients to ensure the highest

standard of customer service in accordance with the client’s values and contractual agreements.

  • Collaborate with teams involved in support processes to ensure end to end delivery of services.
  • Facilitate change by authoring, editing, and revising Knowledge base articles.
  • Report issues and concerns to operational or account management as appropriate.
  • Identify efficiencies and articulate the recommendations for adoption and implementation.
  • Ensure that Client specific policies, practices and procedures are always adhered to.
  • Participate in Review and Governance meetings with the customers and client’s Technical Services Managers

providing input on cases, escalations, RCAs, technical specifications, and implementations.

  • Work with a continuous learning and development mindset.
  • Research best practices in the industry.
  • Run, analyse, and prepare reports on operational team queues in client ITSM tools.
  • Submit ideas on improving existing processes, improving the team’s knowledge and performance.
  • Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
  • Participating as a team member to achieve established maintenance objectives (assuring quality, procedures,

and related work instructions).

  • Support team members in case of problems or escalation.
  • Participate or conduct training sessions with lower tier support groups or newly onboarded team members.
  • Works in close contact with the Technical Services Manager to ensure schedule adherence, attendance, and

punctuality of all account administration team members.

  • Participates as a team member to achieve established objectives, by working in close liaison with the process
  • owner, management team and other project specialists.
  • Working in accordance with the client’s quality standards, procedures, and work instructions.
  • Reporting on progress, issues, and problems to line manager.
  • Giving suggestions to optimize service offered and work processes

Find Us on Social Media

 

Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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