Study Material Administrator / Dispatcher

Recruiter:

iPersonnel

Job Ref:

1934927194

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, CA, South Africa

SUMMARY:
-

JOB DESCRIPTION:

KPI’s 1) Daily dispatch of books (tasks) 2) Update Stock Sheet, 3) Ordering of books 4)Student Coach calls 5) Processing supplier invoices;0

1: Dispatch Study Material

Check book tasks daily on Majestic
Choose relevant courier
Package books and create waybills on Fastway / Ram online Portals
Print relevant info packs / schedules / assignment questions from Admin Server/Courses/Study Guides
Print student cards on the student card printer and give to Nobakhize to double check information
Organize collection with courier company
Activate all relevant electronic communications via the CRM
Accurate notes and records on the CRM
Update Stock Sheets
If a student request to collect books, ensure that we have it in stock and prepare collection form. Make sure collection form is signed and attached on Majestic

2: Dispatch Administration

Ensure that correct books are sent out at the correct time

Upkeep of accurate stock levels, order and pre orders over the Festive Season

Inform students of any delays telephonically
Assist with stationary orders
Ensure ICB students are loaded on the ICB website
Send out ICB module Dispatch schedules to students
Set next dispatch task for students getting more than 1 module
Ensure all book queries and complaints are dealt with
Keep inbox up to date and attend to queries within 24 hours
Keep sales team informed and up to date as to which books we do not have in stock
Ensure student’s accounts are up to date before dispatching books
Process all Returned Mail / Parcels and contact students in this regard to get correct details.
Inform Accounts Administrator about relevant mail levies
If a student cancels or changes course, ensure study material is returned to us IN GOOD CONDITION, and new books are sent out. Liaise with Student Registrations and Student Accounts if there are charges for used books.
If a student has LOST his books, ensure payment is made before dispatching new books.
If a student has lost his student card, ensure they pay the replacement fee before sending a new card

Study Material book Orders

Keep stock of all study material, update stock spreadsheet once a week
Keep track of what study material is running low and process orders, especially ICB books
Send and administer book orders with the respective book suppliers l

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Study Material Administrator / Dispatcher

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