Strategic Relationship Manager - Cape Town

Recruiter:

West Coast Personnel

Job Ref:

MMAD1404025

Date posted:

Monday, April 14, 2025

Location:

CapeTown, South Africa

Salary:

R 45000.00

SUMMARY:
Strategic Relationship Manager - Cape Town

POSITION INFO:

Western Cape, Cape Town

R45,000 Monthly Cost To Company

Job Overview:

An exciting opportunity exists for a Strategic Relationship Manager to join a leading corporate travel management operation. The role is centred around managing a portfolio of corporate clients, with a strong focus on maintaining high-value relationships, ensuring service excellence, delivering on value propositions, and identifying opportunities for growth and profitability. This is a dynamic, client-facing role ideal for a confident communicator with deep knowledge of travel technologies, financial acumen, and a passion for client success.

Key Responsibilities:

Manage and strengthen multi-level client relationships (from travel bookers to executives).
Deliver and promote company value-added services including online travel solutions, virtual card payments, and executive booking services.
Lead travel program optimization strategies through rate benchmarking, missed savings analysis, and in-policy tracking.
Present regular travel spends reviews and management information (MI) reporting.
Coordinate and host client events such as booker workshops, training sessions, and industry updates.
Collaborate with internal departments to ensure alignment with service level agreements (SLA) and client expectations.
Ensure accurate financial reporting including client margins, fee models, and aged debt analysis.
Proactively drive retention and organic growth within assigned client accounts.
Promote and support the use of internal technologies such as TravelIT, RADAR, and SEC.
Conduct regular reviews and updates of client contracts and pricing structures.

Requirements:

Matric certificate (tertiary qualification in business or travel-related field is advantageous).
Degree/Diploma in Business Management
Minimum 5 years’ experience in a client relationship management role, ideally within the travel or service industry.
Proven track record in managing high-value client accounts and delivering measurable growth.
Experience with corporate travel solutions and platforms (e.g., TravelIT or similar).
Solid understanding of financial performance indicators (e.g., margin analysis, budgeting).
Familiarity with SLA development, compliance, and performance tracking.

Skills & Competencies:

Strong negotiation and communication skills (written and verbal).
Analytical thinker with high attention to detail.
Tech-savvy, with the ability to confidently present and train on digital solutions.
High emotional intelligence and ability to manage stakeholder expectations.
Excellent presentation skills and a professional demeanour.
Ability to work under pressure and meet deadlines in a dynamic environment.

Job Functions:

Client Relationship Management
Account Management
Business Development
Financial Oversight
Travel Technology & Systems Training
Stakeholder Engagement
Data Analysis & Reporting
Strategic Planning

Similar jobs you might be interested in:

Strategic Relationship Manager - Cape Town
Location: Capetown
Salary: R 45000.00
strategic relationship manager - cape town
58 days ago

Customer Relationship Manager (CH1138)
Location: Stellenbosch
Salary:
5 days ago

Operations Coordinator (Office Administration - 12 Months Contract - WITS RHAP)
Location: Rosebank
Salary: Monthly
Background: The Rural Healthy Advocacy Project (RHAP) is a division of WITS HEALTH CONSORTIUM that seeks to promote fair and equal access to quality healthcare for rural communities throughout South AfricaRHAP identifies and supports health policy and financing strategies that address systemic disparities that disadvantage rural areas and vulnerable populations in the public health sector by ...
6 days ago

Partnerships & Gifting Manager
Location: Franschhoek
Salary: Monthly
Estate close to Franschhoek offering a range of artisanal products online is looking for a strategic, creative Partnerships and Gifting manager to lead the growth of their corporate gifting business.This role is ideal for someone who thrives on building meaningful partnerships, crafting bespoke gifting experiences and unlocking new sales channels. You will be responsible for developing and executi...
8 days ago

JUNIOR BRAND MANAGER (CAPE TOWN)
Location: Capetown
Salary: R30 000 - R35 000 per month depending on experience
Seeking a Junior Brand manager to join the marketing team at cape town branch for a ONE year CONTRACT position
9 days ago

National Cash and Carry Manager
Location: Cape Town
Salary:
12 days ago

Channel Sales Manager - Retail Distribution
Location: Capetown
Salary: R35,000 - R40,000 (Basic Salary) Benefits: Medical aid, pension fund, group life, funeral cover, and performance-based bonuses (company and individual)
Channel Sales manager - Retail Distribution
13 days ago

Channel Sales Manager - Retail Distribution
Location: Capetown
Salary: R35,000 - R40,000 (Basic Salary) Benefits: Medical aid, pension fund, group life, funeral cover, and performance-based bonuses (company and individual)
Channel Sales manager - Retail Distribution
13 days ago

Channel Manager - Retail Distribution
Location: Capetown
Salary: R35,000 - R40,000 (Basic Salary) Benefits: Medical aid, pension fund, group life, funeral cover, and performance-based bonuses (company and individual)
Channel manager - Retail Distribution
13 days ago

Sales Manager - Safari/Lodge/Luxury Travel
Location: Cape Town
Salary:
14 days ago

Strategic Relationship Manager - Cape Town

Similar jobs you might be interested in:

Jobseekers

Recruiter

General