Store Manager - Cape Town

SUMMARY:
Store Manager roles to be filled in the following locations:

• Plattekloof
• Gardens

Job Purpose:

Key Responsibilities:

• Open and close the store; ensure staff punctuality and adherence to shift times.
• Manage daily and monthly cash-ups and maintain control over cash handling.
• Oversee daily, spot, and Game Plan stock counts to ensure stock integrity.
• Accountable for all stock and cash within the store.
• Manage receiving of stock and ensure receipting aligns with purchase orders and P.O.S.
• Conduct monthly stock counts and report on variances.
• Handle all follow-ups on stock orders, supplier communication, and IBTs.
• Maintain accurate reports for all stock losses and gains.
• Facilitate over-the-counter and telephonic sales.
• Ensure product organization, presentation, and promotional displays are effectively executed.
• Analyze customer buying trends, product performance, and profitability.
• Promote customer retention and growth through quality service and consistent follow-up.
• Ensure the achievement of store-specific targets, including Project Boost & Sales Boost.
• Enforce company policies and procedures; maintain staff compliance.
• Uphold high standards of housekeeping and health & safety.
• Ensure tills are balanced, stocked with float, and match P.O.S reports.
• Reconcile daily transactions with the cash takings book and safe balance.
• Inspect and sign for deliveries; process GRVs and stock receipts correctly.
• Resolve customer complaints and store discrepancies promptly.
• Supervise the accurate processing of quotes and invoices.
• Maintain positive customer relationships and monitor customer service performance.
• Ensure staff training, onboarding support, and disciplinary procedures are followed.
• Monitor staff attendance registers and address shortages or scheduling concerns.
• Coordinate staff rosters and leave schedules.

POSITION INFO:

Requirements:

• Minimum of 2 years' experience in a retail or wholesale management role.
• Grade 12 (Matric) certificate.
• Own transport is essential.

Key Attributes:

• Strong leadership and team management skills.
• Proven ability to multitask in a fast-paced retail environment.
• Computer literacy and experience with P.O.S systems.
• Strong organizational and time-management capabilities.
• High sense of accountability and attention to operational detail.
• Proactive approach to stock and cash control.
• Effective communication and customer service orientation.