Store Manager

SUMMARY:
Are you an experienced retail leader with a passion for customer service and driving store performance? Do you thrive in dynamic environments and want to make a real impact? Our client is seeking a motivated and results-driven Store Manager to lead a high-performing retail store based in Gonubie, East London

POSITION INFO:

Why You’ll Love This Role:
As Store Manager, you will be responsible for overseeing every aspect of store operations, from managing finances and stock levels to leading a team and delivering outstanding customer service. You’ll have the opportunity to make a direct impact on sales, profitability, and team success, all while creating an environment where customers feel valued and empowered.

Financial Success – Drive Profits

• Manage the Numbers: Ensure store sales and costs are aligned with the budget, achieving financial targets.
• Stock & Pricing: Implement pricing policies, monitor stock levels, and reduce shrinkage. Conduct weekly stock counts and competitor price checks.
• Operational Efficiency: Plan weekly stock needs and monitor negative stock reports to ensure smooth and efficient store operations.

Customer Service – Make Shopping Easy

• Increase Foot Traffic: Leverage store promotions, create eye-catching displays, and distribute materials to attract and engage customers.
• Lead by Example: Inspire and motivate your team to deliver exceptional service and strive for high customer satisfaction scores.
• Resolve Issues Quickly: Handle customer complaints and concerns swiftly, ensuring accurate and timely deliveries.

Leadership & Team Development – Empower Your Staff

• Team Meetings: Hold monthly meetings to review performance, address any store issues, and discuss upcoming promotions. Keep your team engaged and aligned with store goals.
• Invest in Training: Ensure your team receives the necessary training and development. Hold regular one-on-one meetings and performance reviews to encourage growth.
• Performance Management: Oversee daily operations, manage absenteeism, and take necessary disciplinary action when required.

Store Administration – Keep Things Running Smoothly

• Stock Control: Maintain accurate stock levels, ensuring out-of-stock items are minimized (keeping it below 2%).
• Stock Reporting: Submit weekly negative stock lists and monitor stock against targets to keep everything running efficiently.
• Stock Availability: Keep key stock items available at all times, especially high-demand products.

Opening & Closing – Lead from the Front

• Start Strong: Arrive 30 minutes before opening to conduct a store walkthrough and ensure everything is ready for a productive day.
• Finish Strong: Plan next-day deliveries with the Yard Manager and ensure your team is prepared and looking sharp.

Housekeeping & Fleet Management – Keep Everything in Check

• Vehicle Management: Ensure that vehicles are well-maintained, cleaned regularly, and ready for use. Track service dates and manage vehicle-related expenses.
• Store & Yard Cleanliness: Maintain a clean, organized store and yard. Ensure products are neatly merchandised and accessible for customers.

• Proven experience in retail management, with a strong track record of driving sales, profitability, and customer satisfaction.
• Excellent financial management skills and the ability to meet budget targets.
• Strong leadership abilities with a passion for developing and motivating teams.
• A proactive, problem-solving mindset with the ability to thrive in a fast-paced environment.
• A keen eye for detail, ensuring high standards of store presentation, cleanliness, and operations.