Spa and Wellness Manager

SUMMARY:
An elite luxury safari camp in Botswana is seeking a visionary and hands-on SPA & WELLNESS MANAGER to lead its wellness offering

POSITION INFO:
This is a senior, dual-focus role for a wellness professional who is as comfortable leading a team and managing budgets as they are working treatment-side. You will shape a distinctive, nature-led wellness experience within a remote, intimate safari setting.

Core Criteria:

• Previous experience in a spa or wellness management role, ideally in luxury hospitality/lodge setting
• Recognised qualification in spa therapy or wellness
• Proven ability to lead, coach and develop a wellness team
• Practical experience managing budgets, revenue targets and cost control
• Strong knowledge of spa hygiene, health and safety standards
• Current practical therapist skills, with the willingness to treat guests when needed
• Knowledge of holistic wellness trends, including movement, nutrition, recovery and mindfulness
• Excellent guest engagement and communication skills
• Ability to collaborate across guiding, culinary and guest experience teams
• Comfortable living and working in a remote bush environment

• Lead the ongoing development of a distinctive, commercially viable wellness offering
• Align wellness initiatives with the broader group wellness strategy
• Design personalised wellness journeys that complement the wider safari experience
• Partner with culinary and guiding teams to weave nutrition and mindful experiences into the guest stay
• Oversee all spa and wellness facilities, including the gym, sauna, ice bath and pool
• Conduct routine inspections covering cleanliness, maintenance, water quality and pest control
• Deliver treatments personally during peak periods and when operationally required
• Manage inventory, equipment and operational resources
• Prepare and manage annual budgets and business plans
• Drive revenue through treatments, programmes, retail and upselling
• Coach and train the team, and set clear performance expectations
• Review guest feedback and implement continuous improvements
• Ensure compliance with health, safety, environmental and company standards