SUMMARY:
Spa & Wellness Manager
POSITION INFO:
Role Spa & Wellness Manager
Reporting to: GM / Dotted line to Group Wellness Coordinator consultant
Location: Flashship camp in the delta - Botswana
Employment: Permanent
Job Level: Senior
Salary: DOE per month
Work Structure: Fully Camp-based / remote location
Start Date: As soon as possible
The Opportunity
The company is seeking an exceptional Spa & Wellness Manager to lead the evolution of wellness at
the flagship came in one of Africa's most iconic luxury safari destinations.
This is not a traditional spa management role.
While the successful candidate will oversee the spa operation, the primary objective is to create and
deliver a holistic wellness experience that becomes an integral part of the Mombo guest journey. We are
looking for someone who believes that wellness extends far beyond treatments and products and can
create meaningful experiences that connect guests with nature, movement, recovery, nutrition,
mindfulness and personal wellbeing.
The right person will bring fresh thinking, global wellness trends and innovative ideas into a luxury safari
environment. They will help shape experiences unique to Mombo, from nature immersion and silent game
drives to restorative wellness rituals, personalised wellbeing journeys and partnerships with culinary and
guiding teams to create transformative guest experiences.
This role is equally about people leadership. We need someone capable of inspiring, developing and
transforming a diverse team, shifting mindsets from traditional spa delivery towards a more contemporary,
world-class wellness philosophy
We are seeking a hands-on Wellness Manager who can lead the Mombo Sanctuary wellness operation
to world-class standards.
The ideal candidate will:
• Be a strong people leader, capable of managing, motivating, and holding therapists accountable
for performance, standards, and guest experience.
• Drive operational excellence, ensuring the wellness space is consistently clean, organised, well-
maintained, and guest-ready.
• Take ownership of the facility, proactively managing standards, presentation, maintenance
issues, and day-to-day operations.
• Create a culture of accountability, with clear role allocation, follow-through, and attention to
detail across the team.
• Be an experienced and qualified therapist, able to personally deliver treatments to the Mombo
luxury standard.
• Lead by example, taking a visible, hands-on approach rather than operating purely in a
supervisory capacity.
• Be guest-focused and service-driven, with a passion for creating exceptional luxury wellness
experiences.
• Be open to training and adopting the companies Way Sequence and guest experience standards.
Critical Success Factor: The success of the camp Sanctuary will depend on exceptional leadership,
consistent operational standards, and the ability to build a high-performing team that delivers an
outstanding guest experience.
Ideal Candidate Profile
We are interested in candidates who have successfully combined hospitality, wellness, guest experience
and people leadership.
Likely backgrounds include:
• Luxury wellness resorts.
• Destination spas.
• Wellness retreats.
• Integrated luxury hospitality brands.
• Luxury safari lodges with established wellness programmes.
• High-end resort wellness operations.
• Lifestyle and wellbeing hospitality concepts.
Candidates should bring:
• At least 5 years of leadership experience in wellness or luxury hospitality.
• Strong commercial and operational capability.
• Experience developing new wellness programmes and experiences.
• A strong understanding of international wellness trends.
• Proven success leading and developing teams.
• Confidence working independently in a remote environment.
• Exceptional guest engagement skills.
What Success Looks Like
After 12-18 months, the successful candidate will have:
• Elevated the camp's wellness offering beyond traditional spa treatments.
• Introduced innovative wellness experiences unique to the Mombo environment.
• Built a stronger, more capable and more commercially aware wellness team.
• Increased guest engagement with wellness experiences.
• Enhanced guest feedback relating to wellbeing and wellness.
• Established wellness as a compelling part of the camps brand experience.
• Positioned the camp as a benchmark for luxury wellness within the safari industry
What This Role Is Not
Please avoid candidates who are looking for:
• A therapist-only role.
• A traditional hotel spa management position.
• A beauty-focused salon environment.
• A highly structured corporate wellness role.
• An urban or city-based lifestyle.
3months on 1month off.
