Spa Manager - Delaire Graff Estate

SUMMARY:
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POSITION INFO:

Delaire Graff Lodges & Spa, a premier luxury destination, is seeking a dedicated Spa Manager to lead our spa team and ensure an exceptional guest experience. We are looking for a compassionate leader who values kindness, teamwork, and excellence in service. This role requires strong management skills, a deep understanding of luxury wellness offerings, and a commitment to staff well-being.

Key Responsibilities:

• Oversee daily spa operations, including staff, treatments, and facilities.
• Ensure therapists’ schedules are balanced to prevent burnout while maintaining service excellence.
• Maintain high standards of cleanliness, presentation, and guest care.
• Monitor financial performance, budgets, and spa revenue streams.
• Manage inventory, procurement, and spa e-commerce offerings.
• Develop and implement spa policies, packages, and new treatment offerings.
• Collaborate with the Marketing team on promotions and content.
• Work closely with the Head Chef and other departments on bespoke spa experiences.
• Handle staff recruitment, training, and development to maintain service excellence.
• Foster a positive and supportive work environment that prioritizes staff well-being.
• Address guest feedback and resolve any concerns to ensure a seamless experience.
• Perform treatments for VIP guests as needed.

• Qualifications: CIDESCO, ITEC, or SAAHSP diploma/degree in aesthetics/somatology.
• Experience: Minimum 5 years as a Spa Manager in a luxury hospitality setting.
• Skills: Strong leadership, organizational, and people management skills.
• Knowledge: Expertise in spa treatments, staff training, revenue management, and marketing.
• Tech Proficiency: Competent in Microsoft Office, Shedul, and preferably Easipos.
• Personal Attributes: Empathetic, detail-oriented, and able to work under pressure.

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