Spa Manager

SUMMARY:
JOB PURPOSE 

The SPA Manager establishes team leadership and coordination Represents the spa in a cordial, efficient and professional manner while maintaining a commitment to customer satisfaction.

POSITION INFO:
KEY RESPONSIBILITES

• In a professional, persuasive and friendly manner effectively drive treatment delivery to meet targets by encouraging guests to purchase SPA services and products
• Manage the day-to-day operation of the SPA with initiative and creativity
• Be on duty seven days each week. (Hours will vary according to itinerary)
• Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business
• Continuously monitors services provided by staff and formulate action plans to resolve problem areas to ensure continual improvement of service initiatives
• In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA
• When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements, Window decoration
• Demonstrate excellent product knowledge of all merchandise sold in the SPA
• Exercise extreme care with all articles for sale in the SPA.
• Ensure compliance with all Health & Safety regulations within the SPA

• Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous
• 3+ years as Spa Manager on a Cruise Ship
• Beauty/Cosmotolegy/Spa Qualification or Diploma.
• Strong PC Skills using Microsoft applications such as Word and Excel
• Basic knowledge of Microsoft Outlook or equivalent mail client application
• Proven accounting skills, marketing strategy and the ability to lead the group to meet new goalsMinimum Requirements:
• - Languages - English
• - Spa Management Experience
• Additional Extras:
• - Cruise Ship Management Experience 
• - Management qualification
• - Languages - Italian, French, German, Spanish, Portuguese

• Valid South African Passport
• Police Clearance