Spa Manager

SUMMARY:
Luxury Spa at a Boutique Hotel close to Somerset West is looking for a Spa Manager.
 
The candidate will be responsible for the day-to-day operations of a spa, including staff management, marketing, and customer service. You will ensure that the spa runs smoothly and provide a great experience for guests.

POSITION INFO:
Duties:
 
Staff management: Hire and support staff, create schedules, and review performance
Marketing: Develop and implement marketing campaigns to promote services and attract new clients
Customer service: Develop and implement customer service standards, and ensure client feedback is used to improve services
Budgeting: Review budgets and ensure the spa meets its revenue targets
Inventory management: Manage inventory of beauty, bath, and treatment products
Compliance: Ensure the spa complies with health and safety regulations
Training: Oversee staff training so that everyone knows their jobs and roles
Business development: Create and implement a business development plan
Spa treatments: Perform spa treatments, massages, facials, and wellness therapies
 
Requirements:
 
Grade 12
A formal nationally recognised Degree or Diploma.
Additional managerial, business or self-development courses
At least 7 years’ experience in the Spa industry with at least 2+ years in a Spa Management role 
Experienced with spa management software management
Proficient in MS Office (Outlook, Excel) and professional email etiquette.
Outstanding customer service skills
Leadership and team management experience
Understand and create financial reports, budgeting, and marketing strategies
Staff management skills & experience
Retail Management skills