Spa Manager (5 Star Property)

SUMMARY:
Our client is a prestigious and well-established 5-star luxury property in Cape Town, renowned for offering exceptional service and world-class experiences. They are currently seeking an experienced Spa Manager to join their team and oversee the day-to-day operations of their luxury spa.

POSITION INFO:

• Oversee and manage all spa operations, ensuring a seamless guest experience that aligns with 5-star standards.

• Lead, train, and motivate the spa team to deliver consistent, exceptional service.

• Monitor and maintain high standards of cleanliness, ambiance, and guest satisfaction.

• Implement and manage spa treatments, packages, and promotional offerings.

• Manage scheduling, stock control, and product inventory.

• Drive revenue growth through upselling treatments and retail products.

• Handle guest feedback professionally and resolve any service issues promptly.

• Ensure compliance with health, safety, and hygiene regulations.

• Prepare and manage budgets, forecasts, and operational reports.