Sommelier & Duty Manager

SUMMARY:
Boutique Hotel in Morningside, Durban is looking for a Sommelier & Duty Manager.
 
The Sommelier manages a world-class wine program, delivering theatrical tableside service, and managing investment-grade wine stock.

POSITION INFO:
Duties:
               
Curate a dynamic, globally recognized wine list that complements the culinary concept.
Provide expert, non-pretentious tableside beverage pairing consultations for VIPs.
Manage high-value inventory, including rare allocations and premier purchases.
Conduct daily briefing tastings and continuous education for the service team.
 
Shift Operations:
               
Supervise all operational departments during shifts.
Conduct operational briefings.
Ensure all guest requests are fulfilled promptly.
Monitor staff presentation and grooming.
Handle shift handovers effectively.      
 
Guest Relations:
               
Manage guest complaints and recovery.
Assist VIP arrivals and departures.
Ensure personalized service delivery.
Conduct guest follow-ups.
 
Emergency & Security Management:
 
Handle emergencies and incidents.
Coordinate evacuation procedures.
Monitor hotel security standards.         
Ensure compliance with safety protocols.
 
Operational Coordination:
 
Liaise with housekeeping, kitchen, spa and maintenance.
Ensure room readiness.
Monitor service delivery standards.
 
Requirements:
 
Grade 12
International Sommelier Guild SASA Qualification
5+ years’ experience in a 5* hotel fine dining restaurant.
Deep knowledge of vintage variations, allocation sourcing, and investment cellaring.
Refined storytelling abilities
Strong leadership abilities
Guest relations expertise
Operational coordination
Conflict resolution
Crisis management
Communication skills
Hospitality systems knowledge
Time management