Restaurant Operations Manager

SUMMARY:
Operations Manager - High-end Dining

POSITION INFO:

RESTAURANT OPERATIONS MANAGER - RESTAURANT & FUNCTIONS 

Our client is seeking a motivated, outgoing, and experienced Operations Manager.

•  Location: Bryanston, Johannesburg
•  Salary: R35,000

Essential Qualifications:

•  5-10 years of experience in restaurant/hospitality operations
•  Senior management experience
•  Computer literacy
•  Own transport & valid driver''''s license
•  Strong command of English (verbal and written)

Key Responsibilities:

Operations & Standards:

•  Manage all FOH/BOH operations across all shifts
•  Maintain and enforce company service and operational standards
•  Conduct systematic checks of all front of house areas
•  Ensure compliance with Health & Safety protocols and SA legislation

People Management:

•  Coach, supervise and develop restaurant managers and future leaders
•  Conduct performance appraisals and hold staff accountable
•  Provide ongoing training to all staff members
•  Ensure all staff are uniformed and fully prepared for duty

Financial Management:

•  Manage budgets, forecasts and financial targets
•  Control food, labour and operating costs
•  Drive profit targets
•  Analyse sales, costs and KPIs to consistently improve performance

Client Experience & Growth:

•  Ensure guests are greeted courteously and service exceeds expectations
•  Anticipate and resolve customer needs and complaints swiftly
•  Actively promote the brand within the local community
•  Attend monthly board meetings and submit timeous operational reports