Soft Collections Consultant

Recruiter:

ARCS

Job Ref:

PTA001506/TM

Date posted:

Thursday, September 3, 2026

Location:

Johannesburg, South Africa

Salary:

20000.00 Monthly

SUMMARY:

Soft Collections Consultant

Type: Permanent
Sector: Financial Services
Location: Sandton, Johannesburg
Salary: R20,000.00 – R24,000.00 CTC per month
Essential Experience: SME/B2B finance, collections, lending, or a fintech environment

Intro

An established financial services organisation is seeking a Soft Collections Consultant to manage a portfolio of funded SME/B2B clients. The role focuses on monitoring client accounts after funding, identifying early warning signs in payment behaviour and business activity, following up on overdue amounts, and resolving repayment-related queries and complaints.

This is a frontline, client-facing position that requires a combination of investigative thinking, strong communication, negotiation skills, and the ability to maintain positive client relationships while managing collection activities effectively.

The successful candidate will be comfortable engaging directly with clients regarding outstanding payments, asking the right questions to understand the underlying reasons for payment delays, and maintaining a firm but fair approach throughout the collection process.

POSITION INFO:

Duties & Responsibilities

Monitor client activity, performance and turnover following funding to identify early warning signs relating to payment behaviour or business conduct.
Investigate and clarify the causes of payment delays, concerns or changes in client activity, including payment delays and turnover fluctuations.
Report findings and relevant account developments to the appropriate internal stakeholders.
Monitor accounts receivable and identify overdue accounts requiring follow-up.
Contact customers regarding outstanding amounts and negotiate appropriate payment plans where required.
Use investigative tools and techniques to locate and re-establish contact with customers who are difficult to reach or uncontactable.
Maintain accurate and up-to-date records of client contact, collection attempts and payments received.
Resolve customer queries and complaints relating to repayments in a professional and effective manner.
Compile and submit regular reports on overdue accounts and repayment progress.
Manage an allocated caseload effectively while maintaining consistent monitoring and follow-up.
Build trust and rapport with clients while maintaining appropriate boundaries during sensitive payment discussions.
Identify the underlying reasons for accounts falling behind and obtain clear, honest explanations through effective probing and questioning.
Remain organised, resilient and composed when managing sensitive payment conversations and a growing caseload.

Requirements

Matric is essential.
3–4 years' experience in a customer service environment.
3–4 years' experience in collections.
Experience within SME/B2B finance, lending, or a fintech environment is essential/preferred.
Working understanding of basic bookkeeping principles, including payment terms.
Familiarity with CRM and/or collections systems, such as Salesforce, is advantageous.
A business-relevant diploma or degree is advantageous but not required.
Clear and confident verbal communication skills.
Strong negotiation skills.
Strong problem-solving and critical-thinking ability.
Excellent probing and investigative skills.
Ability to build trust and rapport quickly with clients.
Ability to handle sensitive payment conversations with resilience and composure.
Strong organisational skills and the ability to manage multiple accounts and follow-ups effectively.
Comfortable making outbound calls and having direct conversations regarding money and outstanding payments.

Similar jobs you might be interested in:

Soft Collections Consultant
Location: Johannesburg
Salary: 20000.00 Monthly
soft collections consultantType: PermanentSector: Financial ServicesLocation: Sandton, JohannesburgSalary: R20,000.00 – R24,000.00 CTC per monthEssential Experience: SME/B2B finance, collections, lending, or a fintech environmentIntroAn established financial services organisation is seeking a soft collections consultant to manage a portfolio of funded SME/B2B clients. The role focuses on mon...
Today

3345 Full Stack Developer (Expert)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:As a Senior Expert Level Java consultant, you will be part of the Mainframe to Cloud Migration team responsible for transitioning legacy COBOL/PL1 applications to a modern Java-based cloudPrevious exposure to finance function (either in finance function or Agile Master for a team that services a finance function)Ability to manage a technical team using agileLeadership skills and k...
1 day ago

Administrative Assistant
Location: Johannesburg
Salary:
ADMINISTRATIVE ASSISTANT (ONSITE - JHB – KEMPTON PARK)ONSITE (KEMPTON PARK): 07h30 – 16h30 Monday to Thursdays & 07h30 – 14h00 on FridaysSTART DATE: As soon as possibleREMUNERATION: R9000-00 to R16,000-00 (negotiable depending on experience)
Today

Financial Accountant
Location: Johannesburg
Salary: 400 000
A well-rounded Financial Accountant opportunity is available within a diversified financial services environment, supporting the finance functions of seven companies across debt collection, financial services, financial wellness and training, and financial investment.The role offers broad exposure across financial accounting, reporting, payroll, taxation, cashflow management, audits and financial ...
2 days ago

MI and Reporting Analyst
Location: Johannesburg
Salary: Annually
Our client is a leading Financial Services organisation committed to leveraging data, analytics, and technology to drive better business outcomes and customer experiences. They offer a dynamic, fast-paced environment where innovation, collaboration, and continuous improvement are at the core of their success.
2 days ago

Financial Accountant
Location: Johannesburg
Salary: 500 000
A well-rounded Financial Accountant opportunity is available within a diversified financial services environment, supporting the finance functions of seven companies across debt collection, financial services, financial wellness and training, and financial investment.The role offers broad exposure across financial accounting, reporting, payroll, taxation, cashflow management, audits and financial ...
6 days ago

Senior Billing Analyst
Location: Johannesburg
Salary: Market Related Annually
Are you a billing expert with a sharp eye for discrepancies, advanced Excel skills, and the ability to turn complex billing data into meaningful business insights?
7 days ago

Regional Credit Manager
Location: Midrand
Salary: 600000 Annually
Ready to take ownership of a high-performing credit function and make a measurable impact on cash flow and credit performance?
7 days ago

Attorney
Location: Sandton
Salary: R40,000
AttorneyLocation: Sandton, GautengSalary: R40,000 – R55,000 CTC
7 days ago

Litigation Attorney
Location: Sandton
Salary: R40,000 Monthly
Litigation Attorney Location: Sandton, GautengSalary: R40,000 – R55,000 CTC
7 days ago

Soft Collections Consultant

Soft Collections Consultant

Intro

Duties & Responsibilities

Requirements

Similar jobs you might be interested in:

Jobseekers

Recruiter

General