Site Supervisor

SUMMARY:
Due to continued growth, Measured Ability Outsourcing Group (MASA), a leading Temporary Employment Services (TES) agency, is seeking to employ a permanent Site Supervisor for our Pretoria branch.

POSITION INFO:
The successful candidate will be responsible for overseeing day-to-day site operations, coordinating employees, maintaining strong client relationships, ensuring staffing requirements are met, and supporting HR, IR, payroll, health and safety, and operational processes.

Key Responsibilities
Site Operations & Supervisor

• Assist with the coordination and supervision of employees on site.
• Ensure employee shifts are consistently filled and client headcount requirements are maintained.
• Monitor employee attendance, absenteeism, performance, and conduct.
• Coordinate replacement employees when required.
• Conduct regular employee check-ins and maintain effective communication with employees.
• Focus on productivity and operational efficiency on site.
• Build and maintain a pool of suitable candidates to meet client staffing requirements.
• Identify additional staffing requirements and communicate these to the relevant stakeholders

• Maintain strong operational relationships with client representatives.
• Conduct regular client visits and understand client workforce requirements.
• Maintain high levels of client satisfaction.
• Respond promptly and professionally to staffing-related queries.
• Provide regular recruitment and staffing updates to clients.
• Resolve operational issues quickly and professionally.
• Escalate client concerns to the Branch Manager where required.

• Conduct basic site inductions and safety briefings.
• Assess and manage occupational health and safety hazards.
• Ensure appropriate site rules and procedures are implemented and maintained.
• Ensure employees are issued with the correct PPE.
• Ensure PPE distribution is properly recorded.
• Promote compliance with relevant health, safety, and legal requirements.
• Maintain an understanding of legal responsibilities relating to site operations and employee management.

• Apply a sound understanding of labour-related HR and Industrial Relations (IR) processes.
• Address employee queries and operational concerns.
• Mediate and assist in resolving workplace issues.
• Assist with disciplinary processes and escalate HR/IR matters where required.
• Monitor employee conduct and performance.
• Assist with employee retention initiatives.
• Maintain accurate employee records.

• Ensure timesheets are completed accurately and submitted on time.
• Work closely with payroll data and ensure employee hours are accurately captured.
• Maintain accurate staffing and employee records.
• Provide accurate operational and staffing information as required.

Minimum Requirements

• Minimum 2 years' experience in a similar Site Supervisor role within the Temporary Employment Services (TES), Logistics, or Warehousing industry.
• Proven experience in staff supervision and site operations.
• Sound knowledge of HR and IR processes.
• Proficiency in MS Excel.
• Excellent communication and interpersonal skills.
• Ability to lead and manage a team effectively.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage multiple operational requirements.
• Strong client relationship management skills.
• Valid Driver’s Licence.