Site Supervisor

SUMMARY:
The Site Supervisor, based in Port Elizabeth and reporting to the Regional Manager will be responsible for maintaining service levels and staffing requirements at various sites.  The role is aligned to the strategic and operational imperatives of the company. A successful track record working in a similar role within the service industry combined with deep experience in the TES and Recruitment environment is essential.

POSITION INFO:
Management of Client Service Delivery:

• Schedule, attend and record worker forum meetings.
• Action reasonable requests and formalise requests from clients within 24 hours.
• Resolve client queries within 24 hours. Ensure any delays are communicated in writing and advise estimated date of completion.
• Supply new assignees details to clients with relevant documentation (i.e.: ID copy, crim check, application, approval document) and/or any other documents which are relevant at the time.
• Delivery of invoices to clients.
• Delivering of payslips to clients.

• Ensure onboarding documentation is completed in accordance to the Basic Conditions of Employment Act (BCEA).
• Ensuring that all inductions and medicals are conducted according to client/s requirements.
• Ensure that all assignees on site are aware of policies and procedures of clients and signed documentation is held on file.
• Ensure all assignees are issued PPE in accordance with site specific requirements.
• Ensure that all assignees on site are dressed according to client specific requirements.
• Ensure all assignees on site have ID/licenses available daily.
• Ensure all assignees that are on duty are as per approved schedule issued and manage discipline where needed Only approved assignees are allowed on site as per schedule list).
• Implement and manage roll call of assignees and communicate absentees to clients to obtain approval for replacement.
• Accompany drivers when vehicle checks are conducted to ensure that this process is done properly.
• Conduct daily checks with client regarding vehicle offences and communicate offences telephonically and issue disciplinary notices as soon as possible.
• Maintain personnel files of all assignee documentation.
• Note all delays on route onto trip sheets.
• Complete incident reports within one (24 hrs) working day, submit to team leader (i.e.: COIDA – Injury on Duty claims etc.).

• Manage and report in real time all on route incidents and provide feedback on a daily basis.
• Provide immediate feedback to management and clients on incidents.
• Manage effective communication through electronic correspondence and ensure a quick turn-around time on all requests.

• Ensure timeous and accurate submission of timesheets to payroll on a weekly/bi-weekly/monthly basis.
• Process sick/annual/family responsibility leave weekly and ensure submission of documentation to regional office by 14:00 on Tuesdays.
• Report any wage query to the office immediately.
• Resolve assignee queries within 24 hours. Ensure any delays are communicated in writing and advise estimated date of completion.

• Institute disciplinary action when required, as per company policies, upon written request/complaint from clients.
• Consult operations manager/IR department immediately and assist where required in gathering and pre-hearing investigations for any IR related issues.
• Provide written feedback on a weekly basis to clients on any IR related issues.
• Ensure management is included in all communications.

• Work experience as a supervisor in the logistics, distribution and warehouse and wholesale and retail industry.
• Excellent MS Office knowledge (Excel).
• Outstanding organisational and time management skills.
• Extensive knowledge of the NBCRFLI agreement and inner workings for dispute resolution.
• Excellent verbal and written communications skills (English).
• Excellent knowledge of the BCEA/LRA legislation.
• Excellent report writing skills/experience.

• Commensurate with skills and experience (To be discussed during the initial interview process, however, benefits will be commensurate with the position, taking into consideration both experience and qualifications.
• Valid driver’s license.