Service Technician

SUMMARY:
Our client is seeking a skilled and motivated Service Technician to install, service, and maintain chemical dosing and cleaning equipment used in commercial laundry, kitchen, and housekeeping environments. The role involves regular client site visits, technical troubleshooting, customer training, reporting, and building strong long-term client relationships to ensure reliable and efficient service delivery.

POSITION INFO:

Key Responsibilities

Client Engagement & Field Service

• Conduct approximately 10 client visits per day across an assigned territory
• Maintain a structured 4–6 week client call cycle
• Represent the company professionally and protect brand reputation at all times
• Provide emergency and after-hours technical support when required
• Build and maintain strong relationships with key client stakeholders (managers, chefs, buyers, etc.)

Technical Installation & Maintenance

• Install, program, service, and repair dosing systems and related equipment, including:
  • Industrial laundry machines
  • Dishwashers, glass washers, crate washers
  • Kitchen and housekeeping chemical dosing systems
• Diagnose and resolve technical faults efficiently on-site
• Assist with product deliveries when required

Training & Customer Support

• Train clients on equipment operation and chemical usage
• Ensure all training records and documentation are completed accurately
• Provide ongoing technical support, demonstrations, and product guidance

Reporting & Administration

• Submit weekly sales and technical reports to the Sales Manager
• Complete service reports and maintain accurate documentation
• Capture and report market intelligence (competitor activity, client feedback, trends)
• Support debtor follow-ups and ensure correct client records are maintained
• Assist with stock control and periodic stock takes

Compliance & Standards

• Ensure compliance with health, safety, and environmental regulations
• Support merchandising and brand visibility at client sites

Self-Development

• Continuously improve technical knowledge of dosing systems, chemicals, and related equipment
• Attend internal training and development sessions
• Develop both technical troubleshooting and customer service capability

Minimum Requirements

• Grade 12 (Matric)
• Valid driver’s license (essential)
• Electrical field experience (minimum 2–3 years preferred)
• Electrical qualification will be highly advantageous
• Experience in industrial laundry or dishwashing systems advantageous
• Basic programming knowledge of equipment advantageous

Skills & Attributes

• Strong technical and electrical troubleshooting ability
• Methodical, detail-oriented, and analytical approach
• Strong communication and customer service skills
• Ability to work independently and under pressure
• Professional integrity, honesty, and reliability
• Team-oriented with a proactive, self-motivated attitude