Field Technician

SUMMARY:

POSITION INFO:
Key Responsibilities:

• Perform monthly service and maintenance tasks, ensuring completion by the 29th of each month.
• Attend to technical callouts and provide telephonic support to clients to resolve issues efficiently.
• Complete and submit job cards daily (within 24 hours), ensuring all required details are accurate.
• Maintain and manage boot stock weekly, ensuring all inventory is accounted for.
• Accurately document all work performed, including listing any components replaced with explanations.
• Assist with deliveries and collections when required.
• Maintain a professional appearance and deliver excellent client service at all times.
• Ensure all KPI targets are met consistently.
• Keep the work environment clean and organized when office-based.
• Stay updated with new and evolving technologies relevant to the role.
• Ensure all operational processes are followed, including:
  • Completion of key registers and return of keys daily
  • Returning non-boot stock items to the factory by end of day

• Contribute ideas and suggestions to improve efficiency and service delivery.

• Matric (Grade 12) or equivalent
• Proven electrical or electronic experience, preferred from an office automation space / printing, servicing of ATM's experience will be the best fit. Product training will be provided. 
• Experience in service & maintenance environments will be advantageous
• Availability to attend training in KwaZulu Natal
• Valid drivers licence