Service Supervisor Pest Control - (Durban)

SUMMARY:
Our client is looking for a Pest Control Supervisor for their branch in Durban

POSITION INFO:

MINIMUM REQUIREMENTS:

• Minimum Matric / or equivalent.
• 5 years Technician experience of which at least 3 were in the role of  Pest Control Supervisor
• Full NCPC Certificate
• Plus, qualified on internal systems:
• Pest Guard; PNOL; iCABS; HACCP
• International auditing standardising. AIB; YUM; BRC
• Fumigation qualification
• Termite qualification
• Wood Borer qualification
• A minimum of one additional specialist qualification
• Valid unendorsed Code 8/10 drivers licence.
• Computer literate – Word, Excel, Power Point
• Excellent numeracy skills
• Service industry experience
• Customer Management / CRM experience.
• Food Safety Management
• Health & Safety –minimum of 2 years’ experience
• HR / IR / ER knowledge / application

KEY ACCOUNTAINABILITIES:

• Agree individual and team service targets with Branch Manager in order to deliver the Branch’s / Company’s business goals.
• Supervise a team of service colleagues to achieve agreed individual and (branch) team targets; includes conducting
• regular reviews with each technician to direct performance against targets including making appropriate
• Interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
• Ensure that individuals and the team are competent and fully trained to the professional level laid down by the
• Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.
• The Supervisor is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction
• defines Company standard/ technical training / competence assessment – documented process)
• Participate in the support or re-training of personnel – (service, sales and admin), as well as training / retraining of customer personnel on technical matters and material (products and services). (in collaboration with the Divisional
• Technical management team.)
• Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training.
• Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
• Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liaise with
• Branch Manager and other supervisors to ensure that the use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
• Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g.
• OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training / attendance.
• Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KPI
• Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
• Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client should also be recorded and communicated to the Branch Manager and Sales Manager.

NB! This job is now closed. You can apply for other jobs by uploading your CV.