Service Desk Agent

SUMMARY:
Retail solutions company looking URGENTLY for Jira capable Service Desk / Support Agent

POSITION INFO:

Service Desk Agent Requirements:

• Field experience would be advantageous
• Able to multitask
• Good communication skills – reading and writing
• Good troubleshooting skills
• Work under pressure
• Willingness to learn
• Punctuality
• Able to follow instructions
• Put effort into their work
• Able to think “out of the box”.
• Honest
• Team Player
• Be able admit to mistakes and present a solution.
• Self-Motivated
• Patient and able to assist a team nationally.

Responsibilities:

• Receive/Troubleshoot/Update Ticket information from various clients.
• Keeping clients updated on their incidents
• Communication between operation team and client.
• Verify updates and sign offs
• Escalations
• Call allocation
• Call reports (Office and JIRA)
• Be on Standby/Overtime (Including weekends and holidays)

The applicant needs to be able to work in a new and high stress environment as well as be able to work standby, this will include weekends as well

NB! This job is now closed. You can apply for other jobs by uploading your CV.