Service Desk Operator (1 month Contract)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002485/TR

Date posted:

Tuesday, April 2, 2024

Location:

Johannesburg, South Africa

SUMMARY:
We are recruiting for a Service Desk Operator.

POSITION INFO:

Logs calls on IEC Remedy tool for incidents, problems and requests.
Serves as the first point of contact for all incidents.
Ensures all incidents are understood, logged, resolved, assigned to the
appropriate domain and closed.
Answer user telephone calls and log issues that users are experiencing;
Provide first line support on any IT or system issues experienced by the
users;
In cases where they are unable to resolve the problem, they will have to
direct the caller to the relevant person that will resolve the issue;
Follow-up with the respective technicians or system owners to ensure that
user calls are resolved.
Provide feedback to the users on the status of their calls.
Logs all incoming calls, and ensures sufficient information is recorded.
Informs the user of how the incident will be resolved, handled.
Identifies the severity and priority of all problems.
Communicates to the appropriate level with the client, explaining severity of
problem, the resolution, and an estimated time for service recovery.

Skills Requirements.

Verbal and written communication.
Interpersonal skills.
Office administration skills.
Customer care.
Problem resolution.
General user account administration

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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