Service Designer

Recruiter:

Specd

Job Ref:

JHB001506/JJ

Date posted:

Monday, June 13, 2022

Location:

Johannesburg, South Africa

SUMMARY:
URGENTLY looking to fill the role of Service Designer.

JOB DESCRIPTION:

Job Description

4+ years experience in service design, business design or a closely related field
Secondary education in a related field
Demonstrates expertise in consulting successfully on large and complex multi-channel projects
Highly-skilled in a range of design methodologies such as journey mapping, pattern and blueprint development, contextual interviews, ethnographic observation, diary studies, design workshops, landscape reviews, trend analysis, etc.
Understanding of information architecture and systems thinking as they apply to the design of a service
Leads activities to synthesize data and present insights toward meaningful outcomes.
Demonstrates a positive and resilient personality; able to embrace feedback and have a desire for continuous iteration and improvement.
Comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.
Excellent communication and teamwork skills.
Deals well with ambiguity, taking smart and calculated risks and supports others who do the same.
Effectively able to prioritize and pivot in response to evolving business constraints.
A background in Fintech or other financial related products is an asset.
Ability to build your own design artifacts such as personas, journey maps, reports, etc.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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