Service Coordinator

SUMMARY:
Johannesburg - Our client, a global leader in industrial enclosures, power distribution, and IT infrastructure systems, is seeking a Services Coordinator to join their team on a 6-month contract basis with the possibility of going permanent, driving efficiency across their advanced climate control and cooling operations

POSITION INFO:
A global leader in industrial enclosures, power distribution, and IT infrastructure systems, providing advanced climate control and cooling solutions that safeguard critical technology across industrial and data centre environments.

The Services Coordinator is responsible for the effective planning, coordination, scheduling, and administration of all service, maintenance, repair, and installation activities relating to industrial and IT cooling equipment.

Key responsibilities

• Receive, prioritise, and schedule customer service requests, maintenance calls, breakdowns, and installation requirements for technicians.
• Act as the primary administrative contact for customers regarding service schedules, job progress, and technical enquiries.
• Open, manage, and track service job cards, work orders, and documentation to ensure accurate tracking of labour hours, materials, and parts.
• Coordinate and request quotations for repairs, replacement parts, and equipment from suppliers while liaising with the technical team.
• Maintain records of customer service contracts, maintenance agreements, and service-level agreements (SLAs), alerting management to renewals or potential breaches.
• Ensure compliance with occupational health and safety requirements, site rules, and necessary risk assessments.

• A relevant administrative, operations, logistics, or technical qualification is advantageous.
• Previous experience in service coordination, technical administration, maintenance planning, or a similar role.
• Experience within the HVAC, refrigeration, industrial cooling, data-centre cooling, or IT infrastructure sector will be advantageous.
• Familiarity with service job cards, maintenance schedules, quotations, purchase orders, and invoicing processes.
• Computer literacy, including MS Office , with working knowledge of service management systems or ERP software being beneficial.

• Strong organisational, planning, and time-management skills with high attention to detail.
• Excellent verbal and written communication skills and professional customer service abilities.
• Ability to multitask, coordinate multiple technicians simultaneously, and work effectively under pressure to meet deadlines.
• Proactive problem-solving abilities and confidence in communicating with technical personnel, suppliers, and management.