Service Coordinator

SUMMARY:
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POSITION INFO:

Service Coordinator

Location: Pietermaritzburg
Industry: Office Automation

We are seeking a highly organised and proactive Service Coordinator to join our dynamic team within the office automation industry. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating between customers, technicians, and internal teams.

Minimum Requirements:

• Minimum 1 year experience in a service coordination / administrative role

• Experience within the office automation / technical service environment is advantageous

• Strong computer literacy

• Excellent organisational and multitasking skills

• Strong communication and customer service abilities

• Ability to work under pressure and meet deadlines

Key Responsibilities:

• Receive and log all customer service calls and consumables requests

• Plan and assign service calls to technicians, monitoring progress and activity

• Allocate calls based on priority and geographic location

• Log and manage all work orders

• Process consumables and spare parts orders as per technician requirements

• Ensure only customers with active contracts receive service

• Log installation and pre-installation calls and allocate required resources

• Monitor technician utilisation to ensure response time targets are met

• Escalate delays, excessive workloads, or service issues to management

• Ensure all customer complaints are handled efficiently and escalated where necessary

• Maintain communication with internal departments regarding spares and service delivery

• Ensure all work orders are closed off promptly after completion

• Monitor WIP (work in progress) and cost of sales

• Track toner yields and usage of consumables and parts

• Prepare quotations for IT services and any chargeable calls

Key Skills & Attributes:

• Strong coordination and planning skills

• High attention to detail and accuracy

• Problem-solving mindset

• Ability to prioritise and multitask effectively

• Team player with a customer-focused approach

If you are organised, detail-oriented, and enjoy being the link between customers and technical teams, we encourage you to apply.

NB! This job is now closed. You can apply for other jobs by uploading your CV.