Service Coordinator

SUMMARY:
SERVICE COORDINATOR
Location: City Deep, Johannesburg

NON-NEGOTIABLE REQUIREMENTS: 
- Trade Test / Engineering Diploma.
- Minimum 3 – 5 Years’ experience.
- Pumps, compressors, and blowers experience are essential.

ROLE OVERVIEW: 
The Service Coordinator will manage scheduling, planning, and administration for vacuum pumps and blowers.
The ideal candidate has a strong technical background, can lead service coordination with customers, and ensures technicians, parts, quotations, and logistics are aligned for efficient field service delivery.
Excellent organisational skills, clear communication, and technical knowledge of vacuum pumps and rotating equipment are essential.

POSITION INFO:
Minimum requirements:

• Qualified Millwright trade or a National Diploma in Electrical, Mechanical, or Mechatronics Engineering.
• 8–15 years’ experience in service coordination, service administration, or technical support.
• Proven experience coordinating and managing field service technicians in an industrial or mechanical environment.
• Strong technical understanding of industrial equipment, including pumps, compressors, blowers, valves, measuring instruments, leak detectors, and vacuum pumps.
• Experience in industries such as Food Processing, Automotive, Chemical, Pharmaceutical, Plastics, Medical, Water, or Wastewater is advantageous.
• Skilled in booking, planning, and coordinating field service activities, including alignment with internal teams and supply chain partners.
• Ability to prepare service quotations, coordinate parts availability, and ensure smooth execution of field service work.
• Practical field service experience advantageous to understand site requirements.
• Good route planning and scheduling capabilities.

• Strong client communication skills.
• Organised with excellent time management.
• Computer literate.
• Ability to work collaboratively with internal teams and external stakeholders.

• Schedule and coordinate all field service activities for vacuum pumps and blowers.
• Manage technician calendars and efficiently allocate service work, including urgent breakdowns and reactive calls.
• Handle administration, scheduling, and documentation of service calls, ensuring job cards and reports are accurate and submitted on time.
• Coordinate and manage preventive maintenance contracts, scheduling services in accordance with contract timelines.
• Provide technicians with the necessary information and ensure the availability of spare parts in collaboration with stores and procurement.
• Arrange meetings and site visits with customers, providing proactive updates and feedback.
• Maintain records of customer equipment, applications, and site audits.
• Support field service leads, service quotations, and follow-ups to secure purchase orders.
• Potentially supervise and coordinate field service technicians, assisting with workload management and process improvements.
• Develop a basic technical understanding of vacuum pumps, compressors, and blowers.
• Deliver excellent customer service with clear verbal and written communication in English.
• Demonstrate strong organisation, planning, attention to detail, and problem-solving skills.
• Work effectively under pressure, managing multiple technicians and service jobs simultaneously.
• Utilise computer skills, including Excel and service management systems.
• Exhibit professionalism, accountability, teamwork, and a proactive, solution-oriented mindset.