PABX Technician

SUMMARY:
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POSITION INFO:

Purpose of the role:

The PABX Technician’s role is to install, configure, maintain, and troubleshoot private branch exchange (PABX/PBX) systems—particularly Yeastar and Samsung platforms—along with associated VoIP, networking, and cabling infrastructure to ensure reliable voice and data communication for business clients.

Key Responsibilities:

• Programming, installation and maintenance of PABX systems
• Conduct site survey before installations
• Troubleshooting on PABX
• Configuration of ADSL, VoIP, WIFI, 3G routers
• Set up of IP PBX VoIP network
• SIP Trunks and VOIP installations
• Installations and troubleshooting of cabling infrastructure
• Voice Over IP network maintenance
• Connectivity - Fiber, Microwave links and LTE
• Data cabling and voice cabling
• Configuration of voicemail, auto attendant, spnet, least cost routing (LCR), ring plans as well as voice and data integration
• Voice and Data integration
• Troubleshooting in a networking infrastructure
• Conduct fault finding analysis
• Upon completion of full installation, handover must be completed with the client/customer
• Up to date with H&S regulations and SOP’s (standard operating procedures)
• Communicate with customers to explain problems and procedures with the equipment
• Responsible for all boot stock allocated to you
• To ensure that the Service Coordinator is given accurate information relating to service calls and installations

Qualifications/Experience: 

• Minimum Grade 12
• Valid Driver’s License
• Minimum 3-5 years’ experience as a PABX Technician
• Must have experience working on Yeastar & Samsung systems
• Experience in office automation Industry 

Please consider your application unsuccessful if you have not received feedback within 2 weeks of applying.