Service Coordinator

Recruiter:

Network Recruitment

Job Ref:

NPr002993/KN

Date posted:

Monday, December 1, 2025

Location:

Johannesburg, South Africa

Salary:

180 000.00 Annually

SUMMARY:
Are you a natural organiser, problem-solver, and people-focused leader who thrives in a fast-paced, service-driven environment? A leading organisation in the hygiene and facilities solutions sector is searching for a detail-oriented, assertive, and highly dependable Service Coordinator to keep operations running smoothly and clients delighted.

POSITION INFO:
In this role, you’ll be the operational heartbeat of the branch — ensuring technicians are scheduled effectively, clients receive timely service updates, and daily service delivery runs like clockwork. If you excel at structure, communication, and real-time decision-making, this is the perfect opportunity to step into a role where your impact is immediately felt.

What You’ll Be Doing (Key Responsibilities)

Service Planning & Scheduling

Build daily routing schedules and allocate technicians based on service requirements.
Adjust routes for delays, holidays, emergencies, and client requests.
Track aborted jobs and ensure timely rescheduling.

Field Team Coordination

Oversee field staff check-ins and monitor progress throughout the day.
Ensure teams are in full PPE, correctly uniformed, and service-ready.
Support technicians with real-time direction and problem-solving.

Client Service & Communication

Act as the primary contact for bookings, updates, delays, and service feedback.
Follow up on client queries, installations, and complaints.
Maintain strong professional relationships to ensure outstanding service delivery.

Systems & Ticket Management

Open and close service tickets, ensuring accurate record-keeping.
Manage handheld devices, job cards, and ensure audit-ready documentation.
Log discrepancies and conduct debriefs with teams daily.

Stock, Fleet & Resource Coordination

Issue consumables, tools, fuel cards, and vehicle keys with full traceability.
Perform monthly stock counts and support fleet compliance.
Oversee vehicle servicing schedules and maintain checklists.

Service Quality Tracking

Monitor metrics such as route adherence, job completion, and attendance.
Identify performance gaps and escalate concerns proactively.
Support corrective action to enhance service quality.

What You Need to Succeed (Qualifications & Experience)

Matric (essential)
2–3 years’ experience in operations coordination, service delivery, route planning, or technician scheduling
Experience in mobile/field team coordination is highly advantageous
Solid MS Excel, Outlook & digital systems proficiency
Exposure to stock control, job ticketing systems, and fleet tracking (preferred)

Who You Are (Key Traits)

â Highly organised and structured
â Calm under pressure — even when things go off-plan
â Assertive communicator with strong follow-through
â A problem-solver who anticipates issues before they arise
â Accountable, reliable, and proactive
â A natural coordinator who enjoys multitasking and managing real-time operations

Why Join This Team?

Work in a highly dynamic, people-focused environment
Play a central role in ensuring client satisfaction and operational excellence
Join a team that values professionalism, growth, and accountability
Opportunity to gain strong experience in operations, logistics, and service delivery
Be part of a well-known national brand with strong industry presence

Ready to Apply?

If you’re a structured, solutions-focused individual who loves keeping daily operations running seamlessly, we’d love to hear from you.
Apply today!
For more opportunities in Logistics, Operations, and Service Delivery, visit:
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Please note: If you do not hear back within two weeks, please consider your application unsuccessful. Your profile will remain on our database for future opportunities.

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