Service Administrator

SUMMARY:
We are looking for an experienced Service Administrator to assist the Service Manager in the management of the Service Department.

POSITION INFO:

• Job Scheduling and planning for national and international customers including travel arrangements.
• Generating of customer quotations local and International from emails / Telephonic requests received
• Client liaison whiles Highly organized and detail-oriented
• Able to make quick decisions and solve technical problems (within knowledge ability) to provide an efficient environment for service implementation
• Multi-tasker who can work under pressure and meet deadlines
• Generate test report from supplied test results including the reporting thereof
• Manage equipment calibration and maintenance registers and renewals thereof
• Participate in maintaining the quality management system and accreditation (where applicable)
• Deliver excellent customer service
•  Ensure that all administration and reporting is kept up to date (Within scope of control)
• Generating costing spreadsheets for services and freight requests
• Plan Service trips – Maps and distance
• Travel arrangements and accommodation
• Issue travel insurance, extend and reduce dates as required
• Do weekly work schedules for staff, and individual jobs for the following week
• Maintain Out of Country & Job Schedules – both Electronic & Manual
• Email suppliers to source filters sizes and prices for spares and to update database with filter sizes
• Receive Office Notifications of repair and do quotes for repairs and re-certification
• Issue Sales Orders to stores for repairs to freight or local for repairs
• Do order requisition to Procurement to order spares and filters and Cross Trade to African Countries
• Check emails and respond
• Update job tracker with quotes, PO’s, Sales Orders, Requisitions,  Po’s, Suppliers etc. and give Job numbers.

NB! This job is now closed. You can apply for other jobs by uploading your CV.