Office & Sales Administrator- 6 month contract

SUMMARY:
Isando

POSITION INFO:

1. RESPONSIBILITY OF JOB

Processing timeously at the correct delivery address at commercially viable margins. Ensure continuous customer feedback throughout the order/enquiry process and be the liaison between customers and internal structures.of customer orders and enquiries efficiently by ensuring that correct products are delivered,

2. MAIN JOB FUNCTIONS (KEY PERFORMANCE AREAS)

Responsible for:

• Review all orders received from customers.
• Forward confirmed orders to Internal Sales Administrator (Planning) – Local or Exports
• Answers the switchboard, directs calls, and take messages where necessary.
• Receives all visitors at the reception and attend to their needs.
• Ensure the visitor’s book is completed and up to date.
• Enquiries – Regular Products:
• Prepare an all-inclusive quotation and submit to customer timeously.
• Follow up with the customer.

• Receive, sort, and distribute internal and external mail.
• Takes minutes when required.
• Controls stationary issues as required and replenishes when stocks are low.
• Match delivery notes, service reports to purchase order and then do GRVs and file outstanding purchase orders for record keeping.
• Generally, perform ad-hoc tasks as required from time to time, which will include basic secretarial functions.
• Conducting and coordinating induction tests for contractors who will be working in our premises.
• Quality:
  • Carry out the role in accordance with the ISO International Quality standards.
  • Work closely with SHERQ department regarding customer Non-Conformances.
  • Provide detailed reasons for Customer Non conformances and ensure controls are put in place to avoid repeats.
• Pricing/Costing:
  • Send price notifications to the relevant customer representatives once prices have been determined by the Sales Executive
  • Liaise with Cost Accountant to ensure that correct prices and costing are always loaded on the Sage system for manufactured and bought out items.
• Monthly Reporting:
  • Ageing back-order report
  • Customer Satisfaction Survey
  • Daily order intake report
  • Overdue order report
  • Credit notes trend analysis.
  • Attend monthly Debtors Meetings
• Ensure customer details are always accurate on the Sage Customer Masterfile
• Ensure that customer credit limits are always reviewed.
• Perform any other task within the role profile as requested from time to time.