Service Administrator - Mechanical Equipment Supplier - Jet Park

SUMMARY:
Service Administrator

POSITION INFO:

Service Administrator – Mechanical Equipment Supplier – Jet Park

To provide administrative support to the Service departments

Job description:

•Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.

•Obtaining orders for service from Customers when required.

•Following up on all pending quotations on a regular basis.

•Opening all Service Jobs.

•Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.

•Loading and sending orders for external service providers.

•Expediting parts required for service work to be available when required.

•Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.

•Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.

•Investigating and resolving service admin queries, such as invoice queries.

•Any other service related administrative duties as required.

•Update and maintain customer contact and equipment data information to ensure high data quality.

•Take an active part in suggesting continuous improvements to work flow, working processes and procedures.

•Ensure that all registers are kept up to date on a daily basis as required.

•Transport co-ordination of units for timely delivery

•Assist with internal sales and “walk-in” customers

•Monthly Invoicing and follow up on outstanding payments

•Li   e with customers to ensure that equipment is delivered on time

•Preparing rental contracts for customers and following up on orders

•Processing documentation for cross border work

•Assisting sales consultants with customer queries and quotes

•Assisting Debtors with queries

•Data Capturing, reporting, recons and utilization

•Opening of new customer accounts (credit apps)

•Opening of accounts for IAS with suppliers

•Processing of vendor application forms

To adhere to all administrative processes to ensure that the business objectives are met.

Minimum requirements:

• Computer literacy
• Good customer relations.
• Interpersonal skills to work with customers and suppliers and to work as part of the team.
• The ability to plan and prioritise work in accordance with business requirements.
• Educational Qualification : Grade 12
• Previous experience in a similar role will be beneficial.
• Accountability (Main performance evaluation factors for job)

Salary offer: Negotiable